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richy
richy
New Participant
July 9, 2021
Solved

Running into "File out of memory" while resolving conflicts

  • July 9, 2021
  • 45 replies
  • 6452 views

Hi! As of lately I run into memory usage issue when trying to update branches from main.

The resource usage overlay shows a number around 0.3 G, which is well below the 60% of 2.0 G threshold, so working with the file didn’t trigger any memory warnings so far. But when working in a branch and trying to update from main, I recently started to run into warnings while going through the “resolve conflicts” dialog. It starts with the yellow warning banner, with every resolved conflict the shown memory usage % increases, the banner becomes red and ultimately I get to see the “File out of memory” message and can’t continue.

error-message

I wonder if this is just a temporary limitation/bug of the beta or if it would be advisable for the future to keep files well below the 0.3 G to use the branching feature.

Anyway, hope this helps, thank you!

    This topic has been closed for replies.
    Best answer by djv

    Hey All,

    Solutions will be case by case, depending on your file. The forum is primarily managed by the community, so please reach out to the support team directly via this form for help: https://help.figma.com/hc/en-us/requests/new

    Be sure to use provide a link to your file and share it with support-share@figma.com.

    45 replies

    raquino
    Figmate
    raquino
    Figmate
    July 20, 2021

    Hi Richard,

    Sorry you’re running into this issue. If you could DM me the link to the file (and share it with “support-share@figma.com”) we can look into this for you.

    Best,
    R.J.

    Brandon_Thomas
    Brandon_Thomas
    August 26, 2021

    Hey @raquino, we are also hitting this issue in some of our files. I had our designers write up a report on this and we have links etc along with repros, expected behavior and some suggestions for how to improve. Where can I send this document?

    raquino
    Figmate
    raquino
    Figmate
    August 26, 2021

    Sent you a DM!

    1111210
    1111210
    September 7, 2021

    Hello! A similar problem with the file. We have already tried everything that was possible. Reduced the number of layers. There is still a problem. Compared with other files 3 times more, they have no such problem.

    Aditya_Bhandari
    Aditya_Bhandari
    October 26, 2021

    I am currently blocked by this File out of Memory error. I’ve just moved from Sketch+Abstract and like to keep organize my work in branches.

    While I have come to love Figma, I am extremely disappointed in the performance issues around merging files. If you cannot handle enterprise grade files, read somewhat heavy files, then please do not GA the feature. ☹

      Catherine6
      Catherine6
      January 7, 2022

      Still no answers to this?

        Kroo_Design_Team
        Kroo_Design_Team
        March 11, 2022

        We have also come across this issue and is a big show-stopper. Can you please help provide a quick fix?

        Kroo_Design_Team
        Kroo_Design_Team
        March 11, 2022

        Is there possibly another email address? When emailing to the email support-share@figma.com, I got the following message:

        We’re writing to let you know that the group you tried to contact (support-share) may not exist

        Nouela
        Nouela
        New Participant
        September 14, 2022

        Same issue here. Any resolution?

        Katherine_Hajer
        Katherine_Hajer
        October 11, 2022

        I just ran into this issue for the first time. The main file works fine, and I have never received any “running out of memory” errors in it. The single branch also works fine… until I try to merge the updates from main, and then I error out. It’s extra-annoying in that there aren’t that many updates to make.

        One thing I would like to see updated is what gets put into a branch. It would be nice to have branches of single pages, rather than the entire file being branched. I only need the branch for one page, but I have to synch the entire file in the branch.

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