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Request to Transfer Project to New Account – Email Access Lost

  • July 29, 2025
  • 1 reply
  • 62 views
Fatih Yamak

I'm writing to you with deep sadness and frustration. I spent a lot of time and effort working on a very important design project, and now I cannot access it because I lost access to the email address associated with my Figma account (redacted by the moderator due to PII).

I still have the correct login email and password, but I cannot complete the login process because the system requires an email verification code—which I can no longer receive. I feel devastated that all my work might go to waste just because I can't access that email anymore.

Even if you are unable to give me direct access to the account again, I kindly ask you to transfer the following project to my current Figma account: (redacted by the moderator due to PII)

🔗 Habus Project on Figma

This project is extremely important for a job application, and I worked so hard on it. I’m really desperate and hoping you can help me.

Thank you for your time and understanding.

Kind regards,
Fatih Yamak

Best answer by Celine_

Hi Fatih, thank you for sharing your message with the community.

For privacy and security reasons, we're unfortunately unable to assist with account-related issues here in the Forum. That said, I was able to locate the support ticket you submitted (for reference, your support ticket is #1451356), and I've escalated it internally to make sure it gets the attention it needs. Someone from our Support team will follow up with you directly very soon.

Also, just a quick note, I’ve edited your message to remove personal information, in line with our community guidelines around PII (Personally Identifiable Information).

Thank you for your understanding!

    Fatih Yamak

    1 reply

    Celine_
    Figmate
    • Celine_
    • Community Support
    • Answer
    • July 29, 2025

    Hi Fatih, thank you for sharing your message with the community.

    For privacy and security reasons, we're unfortunately unable to assist with account-related issues here in the Forum. That said, I was able to locate the support ticket you submitted (for reference, your support ticket is #1451356), and I've escalated it internally to make sure it gets the attention it needs. Someone from our Support team will follow up with you directly very soon.

    Also, just a quick note, I’ve edited your message to remove personal information, in line with our community guidelines around PII (Personally Identifiable Information).

    Thank you for your understanding!

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