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I'm writing to you with deep sadness and frustration. I spent a lot of time and effort working on a very important design project, and now I cannot access it because I lost access to the email address associated with my Figma account (redacted by the moderator due to PII).

I still have the correct login email and password, but I cannot complete the login process because the system requires an email verification code—which I can no longer receive. I feel devastated that all my work might go to waste just because I can't access that email anymore.

Even if you are unable to give me direct access to the account again, I kindly ask you to transfer the following project to my current Figma account: (redacted by the moderator due to PII)

🔗 Habus Project on Figma

This project is extremely important for a job application, and I worked so hard on it. I’m really desperate and hoping you can help me.

Thank you for your time and understanding.

Kind regards,
Fatih Yamak

Hi Fatih, thank you for sharing your message with the community.

For privacy and security reasons, we're unfortunately unable to assist with account-related issues here in the Forum. That said, I was able to locate the support ticket you submitted (for reference, your support ticket is #1451356), and I've escalated it internally to make sure it gets the attention it needs. Someone from our Support team will follow up with you directly very soon.

Also, just a quick note, I’ve edited your message to remove personal information, in line with our community guidelines around PII (Personally Identifiable Information).

Thank you for your understanding!

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