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Fatih Yamak
Fatih Yamak
New Member
July 29, 2025
Solved

Request to Transfer Project to New Account – Email Access Lost

  • July 29, 2025
  • 1 reply
  • 127 views

I'm writing to you with deep sadness and frustration. I spent a lot of time and effort working on a very important design project, and now I cannot access it because I lost access to the email address associated with my Figma account (redacted by the moderator due to PII).

I still have the correct login email and password, but I cannot complete the login process because the system requires an email verification code—which I can no longer receive. I feel devastated that all my work might go to waste just because I can't access that email anymore.

Even if you are unable to give me direct access to the account again, I kindly ask you to transfer the following project to my current Figma account: (redacted by the moderator due to PII)

🔗 Habus Project on Figma

This project is extremely important for a job application, and I worked so hard on it. I’m really desperate and hoping you can help me.

Thank you for your time and understanding.

Kind regards,
Fatih Yamak

      This topic has been closed for replies.
      Best answer by Celine_

      Hi Fatih, thank you for sharing your message with the community.

      For privacy and security reasons, we're unfortunately unable to assist with account-related issues here in the Forum. That said, I was able to locate the support ticket you submitted (for reference, your support ticket is #1451356), and I've escalated it internally to make sure it gets the attention it needs. Someone from our Support team will follow up with you directly very soon.

      Also, just a quick note, I’ve edited your message to remove personal information, in line with our community guidelines around PII (Personally Identifiable Information).

      Thank you for your understanding!

      1 reply

      Celine_
      Figmate
      Celine_Answer
      Community Support
      July 29, 2025

      Hi Fatih, thank you for sharing your message with the community.

      For privacy and security reasons, we're unfortunately unable to assist with account-related issues here in the Forum. That said, I was able to locate the support ticket you submitted (for reference, your support ticket is #1451356), and I've escalated it internally to make sure it gets the attention it needs. Someone from our Support team will follow up with you directly very soon.

      Also, just a quick note, I’ve edited your message to remove personal information, in line with our community guidelines around PII (Personally Identifiable Information).

      Thank you for your understanding!

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