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Dear Figma Support Team,

 

When I previously contacted your support team, I was informed:

 

“Please reply directly to this email. Even if this ticket is closed, replying to this ticket (email) will reopen it on our end, allowing us to review the previous ticket details. Therefore, please respond directly to this email.”

Following these instructions, I sent a reply to the email 6 days ago, but even though the ticket status is still marked as “Open,” I have not received a response yet.

I  also submitted a request at noon today.  However, the ticket status remains “closed,”  and I received an automated email asking me to use the forum instead. 

 

If my request has not been reviewed yet, I would appreciate it if you could check and respond. Thank you for your time.

For reference, my recent request IDs are as follows:

  • #1511966
  • #1504997

For reference, here are the related request IDs I submitted a few months ago

  • #1285247
  • #1310601

Best regards,

Hi ​@mi283079, thank you for reaching out and for sharing all those details. I’m really sorry you haven’t received a response from the team yet.

I want to reassure you that your messages haven’t gone unnoticed. I’ve reviewed your ticket history and escalated this internally so that our support team can take a closer look as soon as possible. Someone from the team should be in touch with you soon to follow up directly.

I’m truly sorry for the delay and confusion, and I appreciate your patience while we work to get this resolved for you.

 

 

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