Hi @Cavidan,
I understand that you may have accidentally deleted your account and need help recovering access to your Figma account and important design work.
I checked our backend and saw that you’ve already submitted a support ticket regarding this issue (ticket #1507783).
It looks like one of our support specialists has already responded — however, it seems the email may have failed to deliver to one of the addresses we have on file for your Figma account.
I’ll follow up with the specialist handling your case and ask them to resend the email to the address ending in .com.
Once you receive it, please continue the conversation directly with them through that ticket thread.
If you don’t hear back within a few days regarding ticket, feel free to send me a PM with an active email address we can use to contact you.
Just so you know, for security and privacy reasons, we’re unable to handle specific account issues here in the Forum.
Also, for your privacy, we’ve removed the email addresses from your post.
Thanks,
I haven't received a message in my email yet, how long should I wait?
Hey @Cavidan - our support team goes through as quickly as they can, and I see actually that you may have already been in touch with Ren on our support team.
If this is not the case, can you let me know?
We have lost the correspondence with Ribon, could we please continue through you instead? We have been using Figma for many years despite the existence of Adobe XD, and we kindly ask for your assistance in this matter. Nothing is permanently deleted from the server instantly — we only need copies of the projects, not the account itself.
I can also provide you with the links to the projects, however, at the moment when trying to access them, they return a 404 error.
The three projects we need from within the account are:
We kindly request you to provide us with these projects.
