Purchasing a Config 2026 ticket after it sells out

Hello ​@Celine_ 

Thank you for your efforts on my ticket 1920166. Unfortunately I received an email that says “At this time we are sold out for Config, and we will not be releasing any additional tickets prior to the event.” 

I do sincerely appreciate your effort. Knowing that you escalated my ticket makes me feel like the Figma/Config team really did try their best with finite resources. Thank you, I wish you all the best with the event!

-Aubree Lawrence

Did anyone else get the same message from support? (Maybe, Maybe? it was an error?? I can hope...) Thank you.

“At this time we are sold out for Config, and we will not be releasing any additional tickets prior to the event.” 

Hi ​@djv  and ​@Celine_  — I'm hoping you can help me with a similar situation. Today is literally my first day at a new role, and I just received company approval to attend Config 2026 as part of onboarding into a design leadership position. By the time I had the green light to purchase, in-person tickets were already sold out.

The timing was entirely outside my control — I couldn't have purchased earlier, and the approval came through only today.

Is there any way you could help escalate my request to the Config team? I would be incredibly grateful. 🙏

— Olga

Hi there @djv  and ​@Celine_ , I am in a very similar situation. My whole design team is attending Config, and as a new addition to the team, I just received approval to attend. I am so gutted that the tickets have sold out, as my flights and accommodations in SF have already been sorted.

I’d be sooo appreciative if you could help escalate my case to the config team. 

Case #: 1928354.

Thank you!!!

Hey everyone,
​@Noelle Chow , ​@Joseph Golla , ​@Frank Balluff : the Events team replied to you, please check directly your inbox when you can 🙏🏼

​@GraceGuer :  I’ve added a follow up note to your case for the team, thanks for your patience in the meantime!

​@Olga Kr : I was not able to see your ticket. To reach out to the Event team, please reach out via the Support Hub > Type ‘Ticket issue config 2026, contact agent’ > Click ‘Enter’

Thank you

Hi There, 

I am in a similar boat to many here. I had thought I bought 4 tickets for the event but realized I only purchased 2. I tried to buy 2 more today but realized the in-person tickets have sold out. I promised my team they would be attending and we planned a whole week around it, gulp. Is there any way to be alerted if additional tickets become available? I feel terrible!

Mike

Hey ​@Mike Green! Unfortunately, Config 2026 in-person tickets are fully sold out, and we won't be releasing additional tickets before the event. 

The good news is you can still be part of Config virtually, and it's always free. You'll get access to all the keynotes and breakouts in real time, you can just over at config.figma.com.

If you have any other questions about registration or what's included in the virtual experience, the Config FAQ has a great breakdown under the Registration section.

Please let me know if there's anything else I can help with! 

Thanks for the reply ​@Gayani_S! Appreciate it. 

Curious, if someone refunds their tickets or decides not to go, is there a way to secure those spots?

Hi @Mike Green, thanks for following up!

That’s a great question, and I understand your interest in getting in-person tickets to fill the gap for your team. The deadline to cancel a ticket for a full refund was May 22, 2026, at 11:59 PM PDT. We will not be releasing any additional tickets prior to the event, and we do not have a waitlist at this time to secure newly opened spots.

Hi ​@djv, I just joined my company last week and they had a promo code prior in early May that I couldn’t redeem since I hadn’t join the team yet. I can’t redeem it now since I can’t get to the payment so is there way for you to escalate my situation so I can get that confirmation email and pay? I tried the link my figma account lead had and landed on confirmed attendance but there wasn’t a payment flow and it said I should receive a confirmation email but still haven’t received it. Any help in escalating this would be much appreciated!

Thanks!