Purchasing a Config 2026 ticket after it sells out

Thank you so much ​@Gayani_S  for the response 💛

Yes, I already registered for the virtual experience, but I’d be lying if I said it won’t be a little heartbreaking to already have flights + hotel booked for SF and end up following everything from the hotel room instead of being there in person 😭

We’ll keep hoping maybe two spots open up somehow before May 22 🤞

Hi ​@Paloma Olivera, thanks for following up! 

I located your ticket #1908100 and escalated it on your behalf to hopefully get you in touch with our Config support team on priority. They will review and be in touch as soon as they can. 

Hi ​@djv! 

I’m facing the same situation as Paloma, I’m attending all the way from Mexico as part of Amazon but tickets sold out before I could complete my purchase. My flight and hotel are already booked and It would be amazing if you could help me out with escalating the issue.

My ticket number is #1908981

Thank you so much ​@djv , I really appreciate you taking the time to do that 💛

It truly means a lot. My teammate and I are incredibly excited about Config this year and we’re still hoping we might somehow be able to attend in person.

Thanks again for the help and support 🙏

Hi,

I received a promo code for Config from a friend who is speaking at the conference. Their company shared that these promo codes should remain valid through May 22, but I’m currently unable to complete registration because tickets appear to be sold out publicly.

I wanted to check whether there is still a way to register for an in-person ticket using the promo code I was provided.

I’d appreciate any guidance or assistance you can offer. Thank you!

Hi ​@JimenaLopez, thanks for chiming in here! 

I understand the urgency to attend Config 2026. Since you’re already in contact with support, I’ve escalated it to the Config team. They will be in touch with you as soon as they’re available.

We appreciate your patience and understanding. 

Hi ​@Bhavyata Shah, thanks for joining the conversation! 

The Config support team should be able to help you out with redeeming your promo codes. Have you already tried reaching out to our Config support team directly here for help?
 

My team here on the forum isn’t able to assist with Config, but if you have a ticket number to provide, I can help escalate your case to get the team to take a look on priority. 

Hi ​@djv — I’m running into the same issue. I was provided a code through my organization, but I’m unable to purchase a ticket because the event is showing as sold out. Would you be able to help escalate this to the support team?

I’ve already submitted a support ticket (#1911347) and reached out to my account rep, but I haven’t heard back from either yet. I’ve already arranged my travel, accommodations, and schedule around attending, so I’d really appreciate any help you can provide. 🙏🏻

Hi ​@djv 

I notice you replied and escalated others’ comments to my original post, can you please help me out as well? I would really appreciate your help on this, thanks!

Hi ​@djv! 

I’m facing the same situation as Paloma, I’m attending all the way from Costa Rica as part of BGC but tickets sold out before I could complete my purchase. My flight and hotel are already booked and It would be amazing if you could help me out with escalating the issue. My case number is 1911697.