Payment Completed but Plan Still Shows Free

Hi ​@Selvaperumal — Celyn from Figma Community Support here.

Thanks for reaching out. I understand that you attempted to upgrade to the Professional plan, but your account is still showing as the Starter plan after completing the payment step.

We’re not able to access account details or review billing information here in the Forum. However, I can see that you’ve already contacted us via ticket #1808197, and a specialist will be taking a closer look at what happened with the upgrade. I’ve also flagged this internally to help bring more visibility to your case.

Please keep an eye on your inbox and continue the conversation directly in that ticket, someone from the team will be in touch with you shortly.

Appreciate your patience while this is being looked into,

Hi ​@Celyn_L,

Could you please let me know how I can track the status of my ticket?

I would also like guidance on purchasing the Professional annual plan. In my earlier attempt, no amount was deducted from my account, although a mandate with 0.00 USD was created. I have already mentioned this in my previous communication.

At this point, I’m unsure how to proceed. Should I cancel the existing mandate and try purchasing again, or could you please guide me on the correct steps to complete the purchase successfully?

Looking forward to your support.

Thank you.

Hey ​@Selvaperumal — I can see that a specialist has already followed up with you on your ticket (#1808197), and that you’ve since responded in that thread.

Appreciate your patience while the team reviews your case and shares the next steps.

Please continue the conversation directly in that email thread — they’ll guide you through the correct steps to complete the purchase.

Thanks again for your patience here!