What’s going on with Figma? I’m trying to upgrade from the free plan to the Professional plan, but the process gets stuck on the “Choose Seat Types” step. As soon as I click “Next: Payment Information,” the button gets disabled and nothing happens. How is this even acceptable functionality?
Hey
I ran a test on my end, and I wasn’t able to reproduce the issue. I was able to get through to the payment information page. I’d like to figure out what’s going on when you try to upgrade.
When you says the button gets disabled, does it become unclickable? Or are you able to click on it, but nothing happens?
Also - are you trying to upgrade in our app, or on the website? Are you on a Mac or a PC?
Let me know when you have a moment. Thanks!
Thank you for responding
I recorded the video for what I am facing but unable to post it here. I contacted on support@figma.com but they are not responding.

Thank you for confirming
Appreciate your patience in the meantime.
Please rest assured that this hasn’t been forgotten; support wants to make sure all account changes and possible refunds are processed through proper protocol. Again, thanks for your patience.
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