“Next: Payment Information,” button gets disabled when trying to update

Hey ​@mrusman2995 - first, apologies for the trouble. I saw you post in an older thread, so I split it into a new one to help you specifically.

I ran a test on my end, and I wasn’t able to reproduce the issue. I was able to get through to the payment information page. I’d like to figure out what’s going on when you try to upgrade.

When you says the button gets disabled, does it become unclickable? Or are you able to click on it, but nothing happens?

Also - are you trying to upgrade in our app, or on the website? Are you on a Mac or a PC?

Let me know when you have a moment. Thanks!

Thank you for responding ​@ksn. Yes button gets disabled and it became unclickable. I am using windows. But I tried on multiple devices to upgrade my Figma plan, I tried on 3 different wind devices 2 different browsers, on a iOS device also in Figma desktop app on windows.
I recorded the video for what I am facing but unable to post it here. I contacted on support@figma.com but they are not responding.
 

Thank you for confirming ​@mrusman2995. I see your support tickets have actually come through, and that support is reviewing your account. They will reach out to you once the review is finished 😁

Appreciate your patience in the meantime.

​@ksn Sure, Thank you. Will wait for response.

​@ksn Is there any update on my ticket? I am still waiting for response. Its been 3 days I am waiting. I didn’t get any response in the last 48 hours on my ticket. Texted too many time but there is not a single response I got.

​@mrusman2995 Apologies, but I don’t have any new update. At this time, all I am aware of is that the ticket is in active review.

Please rest assured that this hasn’t been forgotten; support wants to make sure all account changes and possible refunds are processed through proper protocol. Again, thanks for your patience.

​@ksn But all of my files are locked and I am unable to do any of the work. I am stuck.