My other account has been suspended. I have also reported the problem to the official via email, but it has not been resolved until now. There are a lot of files in my account, which has seriously affected my work and caused huge financial losses. I hope you can help me solve the problem.
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Hi
I understand that your account has been suspended, and that it contains important files which are affecting your work.
Unfortunately, due to privacy and security reasons, we're unable to take any actions related to account access via the forum.
I reviewed the account shown in the screenshot you shared (which I’ve removed to protect your personal information), and I was able to locate your support ticket (#1512697).
While I understand that the lack of response so far may not meet your expectations, please rest assured that one of our specialists is actively working on your ticket. Since account security is a top priority for us, we handle these situations with extra care.
You’ll hear back as soon as they’re ready to follow up. In the meantime, we sincerely appreciate your patience and understanding.
Thanks,
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