Hi ​@不想说晚安 

I understand that your account has been suspended, and that it contains important files which are affecting your work.

Unfortunately, due to privacy and security reasons, we're unable to take any actions related to account access via the forum.

I reviewed the account shown in the screenshot you shared (which I’ve removed to protect your personal information), and I was able to locate your support ticket (#1512697).

While I understand that the lack of response so far may not meet your expectations, please rest assured that one of our specialists is actively working on your ticket. Since account security is a top priority for us, we handle these situations with extra care.

You’ll hear back as soon as they’re ready to follow up. In the meantime, we sincerely appreciate your patience and understanding.

Thanks,

My problem has not been solved yet

My problem has not been solved yet

Hi ​@不想说晚安,

Thank you for following up to let us know your issue is not yet resolved.
I can confirm that our specialists are actively working on your tickets (#1518259, #1512697).

We understand it’s inconvenient that you haven’t received a response within the timeline you were hoping for, and we sincerely appreciate your patience while the team continues their review. Please kindly wait for their reply to your ticket.

Unfortunately, we’re unable to directly assist with account-related issues like this here in the Forum, but I’ve left a note with our specialists to let them know you also reached out here.

Thanks,

How can I check the progress of tickets?

Hi there,

Ticket updates are sent to the email address you provided when you opened this thread.

It looks like one of our specialists already replied to your ticket last week, so please check your inbox when you get a chance.

I’ll go ahead and close this topic now since you’re already connected with our specialists. If you need to follow up, please continue replying directly to the email thread with them.

Thanks,