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It’s soooo frustrating. I have my personal and enterprise acc logged in figma. But, everyday, for security reasons, my company requires me to log in again for the enterprise account - therefore, the flow is:

  • I click on figma app to login to a new account 
  • Browser opens with a login modal
  • I log in and a btn saying “open on figma app”
  • I click on the btn
  • Come back to the figma app saying an error has occurred.

Only after doing this flow 3 times is when it actually works and that I can access my enterprise account on figma app. 

Can you look up on this? I mean, it’s already frustrating that I need to log in everyday, but gets worse when I keep trying to login and I just get errors with no description and that if you keep on trying it it will eventually work, which also makes no sense.

Thank you.

Hi ​@Daniela_Liborio_de_Oliveira, thank you for taking the time to share this! I can imagine how frustrating it must be to deal with repeated login issues on top of already having to re-authenticate daily.

To get started with the troubleshooting process, can you check to see if clearing your cache fixes the issue for you? 

 

To clear the cache on the desktop app:

 

Mac

You can clear the desktop app cache on a Mac in the Help menu under Troubleshooting.

To use the Terminal app to clear the cache.

  1. Quit the Figma desktop app.
  2. Open the Terminal app and enter the following command:  rm -rf "$HOME/Library/Application Support/Figma"
  3. Try opening the Figma desktop app again.

 

Windows

You can clear the desktop app cache on Windows under the toggle arrow at the right of the top toolbar under Help >Troubleshooting.

If you'd prefer to do this manually, run a command line from the Start menu.

  1. Close the Figma desktop app.
  2. Open the Start menu and paste the %APPDATA%\\Figma command. Press the Enter key to submit.
  3. In the window, delete the DesktopProfile folder.
  4. Launch the Figma desktop app again.

 

Also, please make sure you’re on the latest version of the desktop app, and check whether disabling any VPN or proxy helps (if you're using one). If none of this resolves the issue, I’d be happy to open a support ticket for you so our team can take a closer look.

 

Please let me know how it goes, and I’m here if you need anything else!

 

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