Issues with my account - Help urgent

Hey ​@Fernando Silanes — thanks for reaching out, and I’m really sorry to hear about the trouble accessing your files. Have a look below for next steps on how get this resolved quickly.

Firstly: Are you part of an Organization or Enterprise account? If so, it’s worth checking in with your team admin to confirm that your permissions are set correctly.

If that doesn’t solve it, the best next step is to get in touch with our Product Support team. While we can’t access account-specific details here in Figma Forum, they’ll be able to take a closer look behind the scenes. You can reach them directly via this secure form: Figma Support Form.

When you submit, please include:

1. the link to this Forum thread for context
2. any file links you’ve been working in
3. the email addresses associated with your account.

That’ll help our team dig in faster and guide you on next steps. If you run into any issues reaching them, let me know here — I’d be glad to open a ticket on your behalf.