I’ve been having issues for days attempting to reverify my student plan. When I complete the form, I get a message stating that I’ve exceeded my limit. However, when reaching out to SheerID, they’ve confirmed that verification was successfully completed in Sept 2025. They’ve also stated that my status is still ‘active’ in their system and suggested I reach out to Figma for help.
Can I get support in resolving this issue?
Hey
Please reach out if this does not resolve your issue, happy to get you connected to our education team!
Hi Gayani, yes I’m using the same account during the verification process and have reviewed and tried everything in that article. For some reason, I’m getting limit exceeded when attempting to reverify through SheerID, but they’ve confirmed I’m an active student and needed to follow up with your team.
I’m still stuck. Can you confirm if my account is reflecting the upgraded student plan because on my side it still says “Free.”
Hey
The best next step is to reach out to education@figma.com. The Education team can review your situation more closely and help out. When you reach out, please include screenshots and a short timeline of what you’ve already tried can really help speed things along.
Once you’ve contacted the Education team, feel free to share your support ticket number here. I’m happy to help escalate it internally and ask the team to take a closer look as soon as possible.
Thank you for your help!
Hi Gayani_S,
Confirming that I’ve reached out to the Education team (via the email you’ve provided), but never received a response with a support ticket number.
Hey
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