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Vinny_Custodio
April 26, 2021
Question

Interactive components glitching for people without fonts installed

  • April 26, 2021
  • 38 replies
  • 4246 views

Hi everyone, I recently had a problem with interactive animated components when user testing them, since our users didn’t have the custom fonts installed on their machines the animations ended up glitching.

I “fixed it” by sending the fonts for them to install.

Since this is not normal behaviour with this feature, I’d like to report this as a bug if possible.

Thanks a lot, loving the feature btw.

This topic has been closed for replies.

38 replies

Vadim_Mikhnov
May 3, 2021

I’m running into a same/similar error. We have our custom typefaces installed via “Shared Fonts” feature.
On the initial load component displays correctly, after an interaction that involves switching a variant (i.e. hover) I get a message “Some missing fonts were replaced” and the typefaces switches to some fallback.

Eduardo_H
May 4, 2021

Same issue here. Any insight from @figma ?

alexf
New Participant
May 4, 2021

Having the same issue. We use FontAwesome for icons and they’ve all turned into text rather than icons for those who don’t have FontAwesome installed.

Update: Installing font doesn’t solve the issue.

Vinny_Custodio
May 4, 2021

Update: the problem still happening even after installing the fonts.

Susan_Wang
Figmate
Figmate
May 4, 2021

Thanks for flagging this! We’re working on a fix, and we’ll roll it out in the next week or so.

CristinaPozo
May 5, 2021

Hello everyone,
I have the same problem with de fonts and the interactive components with de variants function.

I think this is an amazing feature! Waiting for a solution 🙂

Thank you so much!

Marc_Soro
May 11, 2021

Hey there!
Any news about this @Susan_Wang? I need to run a test this week and my fonts within the variants still not charging 😱

This is an awesome feature btw!

Katia_Dryazgina
May 11, 2021

Also experiencing the same problem in my prototypes.
Loving interactive components so far except for this issue.

Hope for a swift fix.

Thank you!!!

Susan_Wang
Figmate
Figmate
May 11, 2021

This Thursday is the scheduled time for this fix to roll out. We won’t be able to force-install a font on another designer’s computer (e.g. in case they don’t have the permission), so we resorted to a fallback font to minimize glitch. Let us know if it’s not quite the fix you imagined.

Meganne
May 11, 2021

Same issue here. This is especially noticeable with font awesome icons. In some components—not all for some reason—and often with the hover/mouse enter states, the font awesome icon turns into the text (for example an up arrow icon will become the phrase “up-arrow”) and it really breaks the design. I tried reinstalling the font on my end, making sure it was the most updated version, and this did not help.