As I mentioned in my previous comment, I’ve already created a support ticket on your behalf (#1675023). In that ticket, Joann from our Technical Quality team has suggested a solution specifically for your case and is waiting to hear back from you on whether it worked for your file. Please check your inbox and reply to her directly in the ticket email.
yes @Junko3 The steps suggested by the support team has finally worked for me. Now the file is back to original by loading all the designs. Thank you so much for getting this done!!!
Hi @Junko3 , again the same problem started occurring after a while getting the designs back!!. I’ve mailed @joann on the same and got no response yet. Can you please help me on this?
Hi @Nandakishore S, I can see that she’s currently working on your ticket and will reply once she’s ready. Please kindly wait for her response. I’ll also go ahead and add a note to the support ticket.
You already have a direct conversation ongoing with Joann in your dedicated support ticket. To help us assist you as efficiently as possible, please continue the conversation by replying to the ticket email rather than posting additional updates here on the forum.
Joann has already replied to you, so please check your inbox and respond directly in the ticket. Keeping the conversation in one place is the fastest way for us to move this forward.
Once the issue is resolved, you’re more than welcome to come back and share what you learned from the ticket with the community, if you’d like. I’ll also keep an eye on your ticket.
