Figma Make Preview not working / showing any of the designs generated

Hi ​@Nandakishore S, 

I understand that the generated designs aren’t appearing in the preview panel.

To get started with troubleshooting, could you please try the following steps:

• Click “Refresh preview” at the top of the preview panel and check whether the changes to your prototype or web app appear.
• Refresh the page, then prompt the model again.
• Duplicate the Figma Make file and try prompting again in the copied file.

For more details, please refer to the guides below:

• Troubleshoot in Figma Make
• Figma Make FAQs

If you’re still experiencing the issue after trying the steps above, please share the following so we can investigate further:

• The steps you’ve already tried and the results
• The URL of the file
• A screenshot showing the entire Figma screen

Once we have this information, I can connect you with our team for further investigation if needed.

Alternatively, you can file a bug report directly by following the instructions here: What to share in a bug report to Figma Support

To do this, open the relevant Figma Make file and select “Contact support” from the (?) icon in the bottom-right corner. Enter your question and click Start Chat—the chatbot will guide you through opening an email case with our Support team.

Thanks,

Hi ​@Junko3 
I’ve tried all the above that you’ve mentioned, still the preview is not loading the designs!!

​@Junko3 i have the same issue and the troubleshooting steps didnt work for me either. even the previews for the examples on the start page are broken. 

https://www.figma.com/make/ebc0ifcY399QHt3S2EQOhW/Add-QA-Completed-By-Box?t=Ax87txHd6cJB2Gf0-1

​@Nandakishore S Thanks for following up!
I wasn’t able to locate a support ticket for this yet. If you’d like us to file a ticket on your behalf, could you please share the file URL with us?

​@JD Lawson,

I see that you’ve submitted a bug report(thanks!) and that one of our technical support specialists is currently looking into it(#1672538). Thanks for sharing the URL to your Make file — I’ll add a note to the ticket for our specialist.

Please continue the conversation directly in the ticket.

​@Junko3 sure, I’ll share the URL here. Please have a look at it:
URL: 

Hi ​@Nandakishore S,

Thanks for sharing the URL. I’ve created a support ticket on your behalf, and our team will reach out to you directly once they’re ready to investigate further.

Please communicate with them directly via the ticket (#1675023).

Same issue. Please help soon

​@Junko3 Thank you so much.. Looking forward for your help!!

​@Junko3 Any updates on this?

​@Priya_Sunny_Thomas 

Did you try all the troubleshooting steps in my previous comment and are you still experiencing the same issue?

If so, please share the following so we can investigate further:

• The steps you’ve already tried and the results
• The file URL

Once we have this information, I can connect you with our team for further investigation if needed.

​@Junko3 
The below are the steps I followed and found nothing useful:

• Click “Refresh preview” at the top of the preview panel and check whether the changes to your prototype or web app appear.
• Refresh the page, then prompt the model again.
• Duplicate the Figma Make file and try prompting again in the copied file.
• Troubleshoot in Figma
• Figma Make FAQs

Hey ​@Nandakishore S,

As I mentioned in my previous comment, I’ve already created a support ticket on your behalf (#1675023). In that ticket, Joann from our Technical Quality team has suggested a solution specifically for your case and is waiting to hear back from you on whether it worked for your file. Please check your inbox and reply to her directly in the ticket email.

yes ​@Junko3  The steps suggested by the support team has finally worked for me. Now the file is back to original by loading all the designs. Thank you so much for getting this done!!!

 

​@Nandakishore S Thanks for the update! So glad to hear everything’s back to normal now 🙌

​@Junko3 Thanks  ☺️🙌🏻

Hi ​@Junko3 , again the same problem started occurring after a while getting the designs back!!.
I’ve mailed @joann on the same and got no response yet.
Can you please help me on this?

Hi ​@Nandakishore S, I can see that she’s currently working on your ticket and will reply once she’s ready. Please kindly wait for her response. I’ll also go ahead and add a note to the support ticket.

Thanks ​@Junko3 
FYR: 

Hi ​@Nandakishore S,

You already have a direct conversation ongoing with Joann in your dedicated support ticket. To help us assist you as efficiently as possible, please continue the conversation by replying to the ticket email rather than posting additional updates here on the forum.

Joann has already replied to you, so please check your inbox and respond directly in the ticket. Keeping the conversation in one place is the fastest way for us to move this forward.

Once the issue is resolved, you’re more than welcome to come back and share what you learned from the ticket with the community, if you’d like. I’ll also keep an eye on your ticket.

Thanks for your understanding and cooperation.

thanks, will let you know