Figma Make preview don´t shows anything

Ive spent hours working on an app build and just at the point where I was finished, the app has stopped displaying anything in my preview area. Ive tried restoring from earlier versions and nothing seems to work - Ive shared a link below - could anyone help?
 

https://www.figma.com/make/JLImShgAqhyfUbHiHw2qfz/Design-File-Assistance?t=6cJAOpAkF0m2a4bE-1

[Post merged from “Figma make preview stopped working :(” to “Figma Make preview don’t shows anything” by a moderator on 27-Dec-2025.]

Hey ​@John50 — thanks for reaching out and for the details you shared. I understand the issue you’re running into and I’m sorry to hear about the trouble.

I’m merging your post into an ongoing thread tracking similar reports so we can keep everything in one place. When you have a chance, could you try the steps ​@Celine_ outlined above and let us know if that helps restore the preview?

We’ll update here as soon as we have more information as well.

Hi! I’m also experiencing this blank preview issue. I don’t use Zscaler or any kind of VPN on this machine. I started with a design that was working great, but I asked Make to convert the app to Vue.js for me, which did not work. It said everything went fine, but the preview stopped loading. Now even after reverting back to a previously functioning version, there is still no preview. The published link still works, but it’s a few versions back (I’m afraid to publish now as I don’t want to lose my work or get into an unrecoverable state). I have also copied the Make to see if that would work, but the copied version doesn’t work either.

Can someone help me? I’d love it if someone could take a look at the files themselves. I suspect the Make itself just isn’t being loaded or initialized properly. My switch to Vue, and then back to React feels like the likely culprit.

Hi ​@Matt Garkusha - I’m aligned and think that you have a separate issue. I don’t have any theories or idea of what exactly, but I do also agree that someone on our technical quality team should take a look.

I saw you filed a support ticket already (#1663047), and can confirm it has been assigned to the team. They will get back to you as soon as possible.

It would be really helpful if you can share the file - thank you for offering that up to us as an option 🙏🏻 Please do the following:

• Share edit access to all the relevant files with support-share@figma.com. This is our official Figma support account, and only select support and engineering members will be able to access them to try and replicate any problems. You will also not be charged for this.

^^ You may have already done this, but just wanted to throw in just in case.

That’s all you’ll need to do for now. As a side note: we’re having a higher volume of tickets because of the holiday, so it may take longer than usual to get a reply. Someone will be in touch as soon as we can.

Appreciate your patience and willingness to help!

I’ve given access to that account. Thank you for hopping on so quickly!

I have same issue too, could not see any preview from my figma make design for my recent prompt

Hi ​@Allie Zhao, thanks for chiming in here! 

The users in this thread were affected by an ongoing service disruption last month, so your issue is likely separate. With a few more details, we can try to pin point our next troubleshooting step and get you connected with our technical quality team. 

When did this start happening in your Make file? Did the file already have a lot of previous prompts submitted before the issue began? Is this happening in all of your Make files or just this one in particular? 

Thanks for getting back to me.

When did this start happening in your Make file? It started a few days ago.

Did the file already have a lot of previous prompts submitted before the issue began? Not many, just a few.

Is this happening in all of your Make files or just this one in particular?  Not all, but some of them has, I tried a new make file, it seems all right, but the exsiting ones still don’t not work.
 

Hey ​@Allie Zhao , Celine from the Community Support, I am working closely with djv, happy to assist! Thanks for the additional details, that helps clarify things.

Since the main issue has been resolved (from this thread with Zscaler service disruptions) but some existing Make files are still affected on your end, the best next step is for our Support team to review those specific files directly.

In the meantime, you can try these steps:

• If refreshing the preview still doesn’t work, try refreshing the page and then prompting the model again.

• You can also duplicate the Figma Make file and start prompting again in the copy to see if that helps.

If the issue persists after trying this, please go ahead and submit a support ticket so the team can investigate further (Click ‘Start a chat’ > Type ‘Submit a bug report’:  https://help.figma.com/hc/en-us/requests/new

Once you’ve submitted the ticket, feel free to let us know here, and we can help make sure it’s escalated for review. Thanks again for flagging this and for your patience while we take a closer look!