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Joe925
Joe925
New Member
December 21, 2025

Figma Make preview don´t shows anything

  • December 21, 2025
  • 29 replies
  • 2189 views

Yesterday, my Figma desktop app prompted me to update to a new version. After I clicked OK and ran the update, I created a Make project. As of today, it has been 2 days and the project preview is still completely blank. I tried creating a new project. I also tried opening it in the desktop app, in the web browser, force refreshing, etc. Nothing seems to have worked.

I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release?

I checked the Figma forum and found an identical issue reported 4 months ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project.

Please respond, I'm waiting to submit my assignment.

    This topic has been closed for replies.
    Pinned Reply By Celine_

    Hi everyone, Celine from Figma here!

    We wanted to share an update that may help explain why some of you are seeing issues with Figma Make previews not loading.

    We’ve noticed there are ongoing Zscaler service disruptions since yesterday, which may impact customers using this software. If you’re on a network with Zscaler, this could be contributing to the issue. You can find more details here: https://trust.zscaler.com/zscaler.net/incidents

     

    If you’re using Zscaler, please try temporarily disabling it and check whether the preview loads afterward. If disabling Zscaler isn’t possible or doesn’t resolve the issue, we recommend reaching out directly to Zscaler support for help resolving the network-level blocking.
     

    More generally, preview issues in Figma Make are often caused by network restrictions blocking required domains. As a next step, please confirm that the following domains are accessible (or whitelisted). You may need to work with your IT team to do this:

    • *.figma.com
    • *.figma.site
    • *-figmaaipreview.site
    • *awswaf.com
    • esm.sh
    • jsdelivr.net

    In addition, some other steps that have helped with issues of Previews not loading correctly:

    • Open the file in a different browser

    • Switch to full-screen preview to see if it loads

    • Click the Refresh preview button inside Make

    • Create a copy of the file and check whether the preview loads there

    Thanks everyone for flagging this and for your patience while our team is investigating it!

    29 replies

    Show previous replies
    simzalam
    simzalam
    New Member
    December 23, 2025

    Yesterday, my Figma desktop app prompted me to update to a new version. After I clicked OK and ran the update, I created a Make project. As of today, it has been 2 days and the project preview is still completely blank. I tried creating a new project. I also tried opening it in the desktop app, in the web browser, force refreshing, etc. Nothing seems to have worked.

    I just went and opened two Make project files I created last month, and they also show a blank screen in preview. I think this is something that requires your assistance and support—could this be caused by an issue with the recent release?

    I checked the Figma forum and found an identical issue reported 4 months ago. Based on the information available for self-checking, I confirm that I am the only person using my account and I have full edit permissions for this project.

    Please respond, I'm waiting to submit my assignment.

    Here are a few common reasons why Figma Make preview doesn’t show anything, and how to fix them:

    1. Preview panel is collapsed or hidden

    • Make sure the Preview panel is open.

    • Try dragging the divider or resetting the layout.

    2. Nothing is selected

    • Figma Make only previews what is selected.

    • Select a frame, component, or layer that contains content.

    3. Empty or unsupported content

    • If the selected frame has no visible layers, the preview will be blank.

    • Some elements (very large canvases, hidden layers, or unsupported objects) may not render.

    4. Zoom or position issue

    • The preview might be zoomed out too far.

    • Use Fit to screen or reset zoom in the preview.

    5. Browser or app issue

    • Refresh Figma.

    • Clear browser cache or try another browser.

    • If using the desktop app, restart it.

    6. Permissions or file state

    • Make sure you have edit access to the file.

    • Check that the file is fully loaded and not in a read-only or error state.

    7. Figma Make is still in beta

    • Preview bugs can happen.

    • Try duplicating the file and previewing again.

    If it still doesn’t work, please tell me:

    • Are you using Figma web or desktop?

    • What exactly are you trying to preview (frame, component, prototype, Make flow)?

    Fel
    Fel
    New Member
    December 23, 2025

    Hi, would you be able to connect me to your Technical Quality team so they can review the specific file i need urgently please? thank you

    RussRLD
    RussRLD
    New Member
    December 23, 2025

    I’m experiencing the same issues, completely logged out my zscaler and still nothing. Thankfully Figma make isn’t monetised yet because I (would have) spent almost a thousand credits trying to troubleshoot this with the internal chat interface in Make. Tried everything the pthers have, hard reset, different browsers, no vpns, no luck. When will this be resolved?

    Pearl Razon
    Pearl Razon
    New Member
    December 23, 2025

    Also experiencing the same problem with my Figma Make preview, it’s completely blank on my end. We also use zScaler at work and it is required to be on. I have tried restarting my machine, clearing my cache and duplicating the files, but still -- no luck. Looking forward to a resolution soon. Thank you!

    RussRLD
    RussRLD
    New Member
    December 23, 2025

    Hey All, thanks for your patience and understanding! 

    Zscaler has resolved the incident: https://trust.zscaler.com/zscaler.net/incidents 

    You can now reenable and use zscaler as usual. Please let us know if you run into any further issues. 

    Thanks for the effort on this however my previews still show Blank….

    djv
    Figmate
    djv
    Community Support
    December 23, 2025

    Hi All, thanks for letting us know that Make previews are still not working for you! 

    We’ve flag your recent reports over to our team to investigate further. We’ll provide an update as soon as we know more. 

    sangeetha_nandakumar
    sangeetha_nandakumar
    New Member
    December 24, 2025

    I have been trying to generate designs on multiple files, but though chat says my design is ready- preview is not loading at al, I have tried opening on the app, web and everything n my friends are also facing this issue. Platform bug?

    Celine_
    Figmate
    Celine_
    Community Support
    December 24, 2025

    Hi everyone, Celine from Figma here!

    We wanted to share an update that may help explain why some of you are seeing issues with Figma Make previews not loading.

    We’ve noticed there are ongoing Zscaler service disruptions since yesterday, which may impact customers using this software. If you’re on a network with Zscaler, this could be contributing to the issue. You can find more details here: https://trust.zscaler.com/zscaler.net/incidents

     

    If you’re using Zscaler, please try temporarily disabling it and check whether the preview loads afterward. If disabling Zscaler isn’t possible or doesn’t resolve the issue, we recommend reaching out directly to Zscaler support for help resolving the network-level blocking.
     

    More generally, preview issues in Figma Make are often caused by network restrictions blocking required domains. As a next step, please confirm that the following domains are accessible (or whitelisted). You may need to work with your IT team to do this:

    • *.figma.com
    • *.figma.site
    • *-figmaaipreview.site
    • *awswaf.com
    • esm.sh
    • jsdelivr.net

    In addition, some other steps that have helped with issues of Previews not loading correctly:

    • Open the file in a different browser

    • Switch to full-screen preview to see if it loads

    • Click the Refresh preview button inside Make

    • Create a copy of the file and check whether the preview loads there

    Thanks everyone for flagging this and for your patience while our team is investigating it!

    romy.alusi
    romy.alusi
    New Member
    December 24, 2025

    Hi, I’m having the same problem on Mac. Tried the troubleshooting steps you outlined above on both browser and desktop app, including reset + restart, clearing cache from terminal, and logout/in. The browser is not showing any errors and is up to date.

     

    Huzaifa Suri
    Huzaifa Suri
    New Member
    December 26, 2025

    Hello, I am stuck in a similar situation and have tried all recommended troubleshoot option but none are working. Can you kindly guide me as well? Thanks.

    Show more replies
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