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Question

Figma Make "Live preview failed" Issue

  • March 18, 2026
  • 8 replies
  • 132 views
Alexandre_MBB

How to fix the “Live preview failed” issue in Figma Make? I did the troubleshoot and immediate fixes available in the internet like: refreshing the page, duplicating the page, opening in different browsers. It is still working properly on March 13, 2026 but the problem started on March 16, 2026

8 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • March 18, 2026

Hi ​@Alexandre_MBB, Celyn from Figma Community Support here.

Thanks for sharing these details — I understand you’re seeing a “Live preview failed” error in Make since March 16, and I appreciate you outlining the steps you’ve already tried.

I’ve gone ahead and created a support ticket (#1800808) so the team can take a closer look.

When you have a moment, please share the impacted file with support-share@figma.com and grant “Can View” access — this will not impact your billing and will allow us to reproduce the issue and investigate further with Engineering.

The team will follow up with you via the inbox associated with your Figma account. Appreciate your patience while we look into this 🙏

Alexandre_MBB
  • Alexandre_MBB
  • Author
  • New Member
  • March 19, 2026

Hi ​@Celyn_L , 
I already shared the file with the said email and grant view access.

Thanks

    Alexandre_MBB
    • Alexandre_MBB
    • Author
    • New Member
    • March 22, 2026

    Hi ​@Celyn_L ,

    Can I get any update from this?

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • March 23, 2026

    Hi ​@Alexandre_MBB, thanks for checking in, and appreciate you sharing the file link and view access with the team.

    I can see you haven’t received a response yet — I’ve just nudged the team internally to help move things along. Thanks so much for your patience in the meantime 🙏

    Evelyne Cote
    • Evelyne Cote
    • New Member
    • March 31, 2026

    Any updates on this? I have the same issue… tried everything also…

    Alexandre_MBB
    • Alexandre_MBB
    • Author
    • New Member
    • April 1, 2026

    Any updates on this? I have the same issue… tried everything also…

    Saw the Figma support looked up the Figma Make but the issue is still the same. Still waiting for their update/solutions.

     

    Alexandre_MBB
    • Alexandre_MBB
    • Author
    • New Member
    • April 4, 2026

    Hi ​@Celyn_L , may I get some update from this issue? The problem is still the same and still not yet fixed from my end

     

    Celyn_L
    Figmate
    • Celyn_L
    • Figmate
    • April 7, 2026

    Hi ​@Alexandre_MBB ​@Evelyne Cote — thanks for following up here.

    Sorry to hear you’re still running into this. Could you try a couple of things to see if they help?

    • Revert to an earlier version of the file to check if that restores the preview
    • Prompt the AI to resolve the issue and see if it’s able to recover the file on its own

    @Alexandre_MBB — I also took a look at your ticket (#1800808) and saw the team followed up on March 23. When you have a moment, could you check your inbox and continue the conversation there?

    @Evelyne Cote — if the issue is still happening, could you submit a bug report so the team can take a closer look?

    You can do that by:
    • Going to the Support Hub
    • Clicking Start a chat
    • Typing “Report a bug”

    Once submitted, please also share a direct link to the impacted file, and invite support-share@figma.com and grant “Can View” access. This will not impact your billing and will allow us to reproduce the issue and investigate with Engineering.

    Thanks again — appreciate you both taking the time to flag this.

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