Figma Make "Live preview failed" Issue

Hi ​@Alexandre_MBB, Celyn from Figma Community Support here.

Thanks for sharing these details — I understand you’re seeing a “Live preview failed” error in Make since March 16, and I appreciate you outlining the steps you’ve already tried.

I’ve gone ahead and created a support ticket (#1800808) so the team can take a closer look.

When you have a moment, please share the impacted file with support-share@figma.com and grant “Can View” access — this will not impact your billing and will allow us to reproduce the issue and investigate further with Engineering.

The team will follow up with you via the inbox associated with your Figma account. Appreciate your patience while we look into this 🙏

Hi ​@Celyn_L , 
I already shared the file with the said email and grant view access.

Thanks

Hi ​@Celyn_L ,

Can I get any update from this?

Hi ​@Alexandre_MBB, thanks for checking in, and appreciate you sharing the file link and view access with the team.

I can see you haven’t received a response yet — I’ve just nudged the team internally to help move things along. Thanks so much for your patience in the meantime 🙏

Any updates on this? I have the same issue… tried everything also…

Saw the Figma support looked up the Figma Make but the issue is still the same. Still waiting for their update/solutions.

Hi ​@Celyn_L , may I get some update from this issue? The problem is still the same and still not yet fixed from my end

Hi ​@Alexandre_MBB ​@Evelyne Cote — thanks for following up here.

I am also experiencing this issue. I did just recently update Figma. 

Hey ​@RalphCut! Thanks for your reply.

If you haven’t yet, I recommend trying the steps that ​@Celyn_L mentioned above:

• Revert to an earlier version of the file to check if that restores the preview
• Prompt the AI to resolve the issue and see if it’s able to recover the file on its own

If you have or that doesn’t resolve this for you, then I recommend submitting a bug report so our team can take a closer look at your file in particular. To do that, visit the Support Hub, click on Start a chat, then type “Report a bug”. After submitting, please share a direct link to the file and invite support-share@figma.com with “Can View” access. Note that this will not impact your billing and allows us to reproduce and investigate the issue with Engineering. ‘

If you have any trouble let me know!

I’m also having the same issue. Prompted the AI to resolve but it didn't work, it send me this message:
"The code is working properly. If the app runs locally but fails in a shared preview, it is definitely an environment/infrastructure issue on Figma Make."

Hey ​@Orion Mercado, thanks for sharing the message you encountered.

Just a quick check if you have tried the steps mentioned above?

• Revert to an earlier version of the file to check if that restores the preview
• Prompt the AI to resolve the issue and see if it’s able to recover the file on its own

If you have and that doesn’t resolve the issue for you, I recommend submitting a bug report so our team can take a closer look at your specific file. 

Please visit the Support Hub, click on Start a chat, then type “Report a bug”.

After submitting, it will be really helpful if you could share a direct link to the file and invite support-share@figma.com with “Can View” access (note that this will not impact your billing and allows us to reproduce and investigate the issue with Engineering).

Thanks.

The problem still persists. As far as I can tell, many people are experiencing it. It’s not a localized issue. Because of this, the tool isn’t working. I spent a lot of time on the prototype, and now I can’t share the results with the clien

Hey ​@Lika Lika, thanks for reaching out here. I know how much work goes into building a prototype, and I’m sorry this is disrupting things for you. 

Just to double check, have you had a chance to try the steps outlined above?

• Reverting to an earlier version of the file to see if that restores the preview
• Prompting the AI to resolve the issue and checking if it can recover the file

In the meantime, I’ve gone ahead and created a support ticket for you so the team can take a closer look at your specific file - your ticket number is #1888630.

It would be really helpful if you could reply directly to that ticket with the details above, along with a direct link to the file. Please also invite support-share@figma.com with Can View access (this won’t impact your billing and will allow us to reproduce and investigate the issue with our Engineering team).

Really appreciate your patience while we look into this.