Figma is too slow after new update

Hey ​@Elyran Malka — I’m glad we connected here, and I’m really sorry to hear about the performance issues you’ve been running into. I appreciate you taking the time to lay out all the details — super helpful for us as we dig in. 🙏🏻

I’ve gone ahead and opened a case with our Technical Quality team so they can take a closer look into specifics. When you have a moment, check the inbox tied to your Figma Forum account for an email from me (look for case number: 1419677) with next steps to help us investigate further.

We’ll work with you to get this sorted out. And if anything else comes up in the meantime, feel free to reach out to us in Figma Forum. 💯

Hi, 

same problem here, it’s almost unusable, and my whole team (several setups, locations, etc.) are experiencing the same problem. Lags and freezes can take 30 percents of my time using the tool. Every day. For months.

It became almost impossible to share screen with the in house devs (I’m UX designer), it’s so slow they’re asking us to provide pdf export to see the wireframes we’re producing. We had to remove Figma from our working process because it’s not usable anymore.

It’s really hindering our work process, and to be honest if we find an alternative design tool for the company we’ll be tempted to change as fast as possible.

I’m using Figma for years (but also Adobe XD, and Sketch before this), and I have became a detractor. I advise people to try something else because you’re not as good as you were 2 years ago. In fact, you’re not a good tool anymore.

Does these lags comes from your decision to kill your golden goose (Figma)  because you tried to have several of them (your other products, which are not very successful from what I have heard)?

 

Hi ​@Adrien.Picard ,
Thank you for taking the time to share this. I really hear how disruptive and frustrating this has been for you and your team, especially given how central Figma is (or was) to your design workflow.
What you’re describing is definitely not the experience we want anyone to have, and we are truly sorry it’s reached a point where it's impacting collaboration and leading to PDF workarounds. Performance issues like lag and freezing can sometimes be specific to file setup, network environment, so we’d love to investigate further with you to understand what’s happening.

I’ve gone ahead and create a support ticket on your behalf so our support team can take a closer a look at it. If you're open to it, in the support ticket please include:
- A link to one of the affected files
- A short screen recording showing the behavior
- Your system specs and browser version
- Granting support-share@figma.com "can edit" access to the file (this won’t affect your billing)
- a recording of your Chrome performance profile 

This will help our team take a closer look and identify what’s going on. 

For reference, your support ticket is #1442740. Please also check your inbox (via your Figma email account) when you have a moment.
Thanks again for the feedback, it helps inform our ongoing improvements! 🙏🏼

Hi ​@Celine_ , 

I can’t share my files or a video (high confidentiality domain), and about the browser version and specs, I have tried it with all browser, and the problem also occurs in the app.

But it’s affecting anyone using Figma, as a visitor, dev or designer. And we’re all using different setups.

You did not answered my question: did you reduced the resources allocated to Figma for your new products?

Regards, 

Adrien