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cangjie12138
Jul 8, 2024 9:43 AM UTC
Question

Figma is too slow after new update

I’m encountering some issues with Figma; regardless of whether the file has many pages or few, the operations are very laggy. I’ve tried changing my network and using a VPN, but neither has made a significant difference. What should I try now?

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    74 replies

    djv
    Figmate
    Community Support
    Aug 6, 2024 4:24 PM UTC

    Hey @willekensrobin, thanks for the additional context!

    No new updates from the team yet, but sorry to hear this is happening! Are you able to share your file with us? https://help.figma.com/hc/en-us/requests/new

    If so, please use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so the team can take a closer look.

    Deborah
    New Member
    Aug 6, 2024 9:14 PM UTC

    I also do not have this option.

    Matt_Wolfe
    New Member
    Aug 7, 2024 4:34 PM UTC

    Just upvoting this. Since the UI update Figma has been brutally slow. Tried reinstalling and clearing the cache. No luck. Even in a brand new file it’s slow.

    Aug 7, 2024 4:44 PM UTC

    The same. Performance is slow, and the fan in my MacBook works like I’m rendering a 4K scene in Cinema 4D

    djv
    Figmate
    Community Support
    Aug 7, 2024 7:42 PM UTC

    Sorry for the confusion, @Deborah!

    Bruno’s referring to a different Help menu than the one shown in your screenshot. You can access the Figma Help Menu via the ? icon in the lower, right-hand corner:
    Screenshot 2024-08-07 at 12.41.30 PM

    djv
    Figmate
    Community Support
    Aug 7, 2024 7:43 PM UTC

    Sorry to hear this, @Michael102!

    Are you able to share your file with us? https://help.figma.com/hc/en-us/requests/new

    If so, please use your Figma account email, include a link to the file, and share edit access with support-share@figma.com, so we can take a closer look.

    Aug 7, 2024 7:47 PM UTC


    here is the solution!

    Pawel_Szczygiel
    Aug 8, 2024 1:27 PM UTC

    I’m experiencing the same issues.

    I’ve tested this a couple of times and while switching between the new and old UI, I see an enormous difference in performance. I’m using the Figma app for Mac. It doesn’t matter what kind of files I’m working on - with the new UI I have a 1 - 2 second delay in response time for almost every single action triggered - even for the hand tool.

    Aug 13, 2024 12:40 AM UTC

    Found it. It is on the “?” icon below export. “Go back to previous UI”

    Aug 13, 2024 12:40 AM UTC

    I can not find the “Go back to previous UI” option 😦 Do you know if it has been removed?
    What they have done to my ex favourite software? 😦