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Dear Support Team,

I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.

My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.

Figma is saying to connect with SheerID, but SheerID is not responding.

Thank you 

Now it shows me that the limit is exceeded. Can you help?

Hi Mudasir, thanks for reaching out and for sharing these details. I completely understand how frustrating this must feel!

You’re correct, at the moment, we don’t have a way to manually verify Education requests on our end. If you’re running into issues with your application, the best next step is to contact SheerID directly here, as they manage Figma’s verification process and can reset your ability to reapply. Please also note that SheerID may take up to 6 business days to reply.


I’ve also checked internally, and our Figma Education team is currently reviewing how cases without a school-issued email are handled with SheerID. We’ll share an update once things are clarified.

Thanks again for your patience. I know this isn’t ideal, and we really appreciate you hanging in there while we work on improving this process! 🙏🏼

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