Figma Education Verification Error

Now it shows me that the limit is exceeded. Can you help?

Hi Mudasir, thanks for reaching out and for sharing these details. I completely understand how frustrating this must feel!

At the moment, we don’t have a way to manually verify Education requests on our end. If you’re running into issues with your application, the best next step is to contact SheerID directly here, as they manage Figma’s verification process and can reset your ability to reapply. Please also note that SheerID may take up to 6 business days to reply.

I’ve also checked internally, and our Figma Education team is currently reviewing how cases without a school-issued email are handled with SheerID. We’ll share an update once things are clarified.

Thanks again for your patience. I know this isn’t ideal, and we really appreciate you hanging in there while we work on improving this process! 🙏🏼

🚨UPDATE: Our Figma for Education team has reaffirmed with SheerID that schools that do not issue student or faculty emails are still eligible for our offer .

Since we partner with SheerID for all higher-education verification, we recommend trying to verify again through their platform. If you have any questions about your school's domain eligibility, their product support team will be the best contact to help clarify next steps.

Hi, ​@Celine_ 

I’m having the exact same problem and it’s been going on for weeks now.

SheerID keeps replying that they can’t approve my application because my university email isn’t working, and they keep sending me back to Figma. The issue is that it takes them days to respond each time, and I’m stuck in a loop with no progress at all and they keep writing me the same automatic emails:

Hi Noa,
 
Thanks for getting back to me and letting me know about this.
 
I'm sorry to hear that you felt that the answer is the same and that Figma is not responding to your concern. Please take note that according to Figma's policy, the student offer can be accessed by using a school-issued email.
 
Since your current email does not meet this requirement, the offer cannot be accessed. If you do have a school-issued email address, please resubmit your verification using that email, ensuring it matches your Figma account exactly.
 
If you do not have access to a .edu email, we recommend reaching out to Figma directly, as this eligibility policy is set and enforced by them.
 
As a third-party verification company, SheerID is geared toward handling the online verification process, and we partner with many retailers that have unique sets of guidelines for their exclusive offers. These guidelines are provided to SheerID to follow when verifying eligibility as securely and accurately as possible. As these guidelines are not set by SheerID, we are unable to provide exceptions or make alterations to them.
 
You may reach out to Figma at education@figma.com.

I’ve already attached my student ID and class schedule several times as proof, but nothing moves forward. Since Figma mentioned that schools without official student emails are still eligible, is there any real way to escalate this or have my documents reviewed manually?

This delay is seriously affecting my coursework, and I really need a concrete solution — not just being redirected again.

Hey Noa, sorry for the frustration here, especially when you’ve already provided all the required documents and still haven’t seen progress!

As mentioned, our Figma for Education team has recently reaffirmed with SheerID that schools without official student or faculty email addresses are still eligible for the Education program. Since this update was just finalized, I’d recommend reaching out to SheerID’s support team once more and referencing this new confirmation from Figma. This should help them re-review your case under the updated criteria.

Unfortunately, Figma cannot review documents, confirm individual user eligibility or override SheerID’s process, but sharing this update with them should help move things forward faster.

Thank you again for your patience. I understand how important this is for your studies, and I hope this new information helps get your verification resolved quickly! 🙏🏼

Hi ​@Celine_ 

i just saw it today and sent them link to here and also copied what you wrote, i really hope it will help. 
Figma support also answered me in email and said they can’t do this so I don’t understand why sheer ID always tell me to reach out to Figma and Figma can’t do it, it’s like an endless loop for a month. I’m waiting for Sheer id to answer the problem it takes them a week to answer every time. do you have any way to help me? Some how or reaching sheer I’d and tell them? I really need it to be verified this week. 

Yes, that’s a good step! I can see in the backend that you’re already in touch with the Figma Education team. I’d recommend continuing the conversation with them via your case for further clarification. They’re the best ones to guide you, as they work directly with SheerID (while I don’t have that access as a forum moderator).

For now, the best option is to wait for SheerID’s reply, as they’re the ones best equipped to review and clarify your case. Thanks so much for your patience!

​@Celine_  figma wrote me this after i copied what you said:

 
I hear you, and our policy is as you shared– Figma requires a school email for all students at universities that issue school emails. If your university does not issue a school email, that is what SheerID is solely capable for resolving as it is their records that determine which domain is expected to be used at each school. 
 
From what you shared, it sounds like your university does issue school emails, but yours is technically unavailable. That is not something Figma or SheerID can change.
 
However, if you are saying that the school emails issued by your university are on personal domains, like Gmail, anyway then this would be a circumstance where SheerID should review their domain records for your school and ensure that they reflect that information for students in your school. 
 
We want you to be able to continue your studies using Figma, there just isn't a way for our team to manually verify your account. Figma sets the policy but all approvals or denials are handled by SheerID. 

Maya
Education Program Manager

Hello,

I have the same problem as most people over here; I don’t understand how it’s possible that a company like Figma continues to use the services of a company like SheerID who clearly are inadequate to handle the amount of requests. I have been trying for 1 month to have the school I work for verified so me and my students can use Figma for education but I’m stuck with the verification process and I get AI messages from sheerID that they can’t verify my school (who is part of the Galileo group and has schools all over the place!). How is Figma planning to ressolve this problem??

Hi ​@Anne.M. , thanks for reaching out and sharing your experience! I understand this situation can be confusing.

I can see that our Education team has already followed up with you directly by email about your case. Please check your inbox for their latest message when you have a moment. They’re waiting on a few details from you to help move forward with your school’s verification.

(If you don’t see their reply, please also check your spam or junk folder.) Thank you!

Hi there, 

I have exactly the same problem with my students. In my school we have a valid email address with our domain. And all students are applying with the same enrolment document. Some of the students were validated and other students weren’t. There is no explanation for that. 

I don’t know what to do because it is frustrating. Last year I didn't have those problems. 

I’ll appreciate any help. 

Thank you,

Hey ​@jeatzr , thanks for reaching out and sharing this! Just to clarify, the issue mentioned earlier in this thread was related to a domain-level problem between a specific school and SheerID’s records.
In your case, since some of your students were verified and others weren’t (and your university issues school emails), it seems to be an individual verification issue rather than a domain one.

The best next step is for your students who weren’t verified to contact SheerID’s support team via this form: https://support.sheerid.com/en-US/help-center/contact-form

They’ll review each case individually and confirm what caused the inconsistency. I hope this helps move things forward for your class.

Thank you so much. I will tell them to contact in this form and see what happen. 

Hi guys, absolutely same problem! So I tried to contact them directly and someone replied SORRY WE CAN'T VERIFY YOU. But I sent them all of documents from my university even my ID student card? 

Hey ​@Pavel Danyi , thanks for reaching out to us! Please contact directly SheerID via this form: https://support.sheerid.com/en-US/help-center/contact-form, and provide any documents they request. They will be the best equipped to handle your case. (A a reminder, Figma cannot review documents, confirm individual user eligibility or override SheerID’s process,). Thank you!

Thank you Celine, I did three times with no success so I'll try for fourth times 😏 Is it a good experience? Well, not really. 

Totally fair, I hear you, I completely understand how frustrating that must feel after multiple attempts.

If you’re open to it, could you share the full message SheerID sent after your last submission? That may help clarify what’s blocking the verification on their side.
You can also CC education@figma.com for additional visibility.
We really appreciate your patience, and hope this can be resolved soon!

Hey ​@Pavel Danyi , thanks for sharing the screenshot! I’ve sent you a DM with some information for the investigation. Please check it when you can, thank you!