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Mudasir Ejaz
Mudasir Ejaz
New Member
October 23, 2025
Question

Figma Education Verification Error

  • October 23, 2025
  • 18 replies
  • 1123 views

Dear Support Team,

I'm trying to update my verification for the Figma Education Plan, but without success. I keep getting several error messages saying that the information provided is invalid.

My institution does not provide an institutional email, so I use my Gmail account. However, I have documents that prove my enrollment. After several attempts, I received a message stating, “We're unable to verify you using the information submitted. Please check your information for accuracy, and only use your own mobile device or computer.” I am unable to submit my request again.

Figma is saying to connect with SheerID, but SheerID is not responding.

Thank you 

    This topic has been closed for replies.

    18 replies

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    Celine_
    Figmate
    Celine_
    Community Support
    November 11, 2025

    Hey ​@jeatzr , thanks for reaching out and sharing this! Just to clarify, the issue mentioned earlier in this thread was related to a domain-level problem between a specific school and SheerID’s records.
    In your case, since some of your students were verified and others weren’t (and your university issues school emails), it seems to be an individual verification issue rather than a domain one.

    The best next step is for your students who weren’t verified to contact SheerID’s support team via this form: https://support.sheerid.com/en-US/help-center/contact-form

    They’ll review each case individually and confirm what caused the inconsistency. I hope this helps move things forward for your class.

      jeatzr
      jeatzr
      New Member
      November 11, 2025

      Hey ​@jeatzr , thanks for reaching out and sharing this! Just to clarify, the issue mentioned earlier in this thread was related to a domain-level problem between a specific school and SheerID’s records.
      In your case, since some of your students were verified and others weren’t (and your university issues school emails), it seems to be an individual verification issue rather than a domain one.

      The best next step is for your students who weren’t verified to contact SheerID’s support team via this form: https://support.sheerid.com/en-US/help-center/contact-form

      They’ll review each case individually and confirm what caused the inconsistency. I hope this helps move things forward for your class.

       

      Thank you so much. I will tell them to contact in this form and see what happen. 

        Pavel Danyi
        Pavel Danyi
        New Member
        January 23, 2026

        Hi guys, absolutely same problem! So I tried to contact them directly and someone replied SORRY WE CAN'T VERIFY YOU. But I sent them all of documents from my university even my ID student card? 

         

        Celine_
        Figmate
        Celine_
        Community Support
        January 23, 2026

        Hey ​@Pavel Danyi , thanks for reaching out to us! Please contact directly SheerID via this form: https://support.sheerid.com/en-US/help-center/contact-form, and provide any documents they request. They will be the best equipped to handle your case. (A a reminder, Figma cannot review documents, confirm individual user eligibility or override SheerID’s process,). Thank you!

        Pavel Danyi
        Pavel Danyi
        New Member
        January 23, 2026

        Thank you Celine, I did three times with no success so I'll try for fourth times 😏 Is it a good experience? Well, not really. 

        Celine_
        Figmate
        Celine_
        Community Support
        January 23, 2026

        Totally fair, I hear you, I completely understand how frustrating that must feel after multiple attempts.

        If you’re open to it, could you share the full message SheerID sent after your last submission? That may help clarify what’s blocking the verification on their side.
        You can also CC education@figma.com for additional visibility.
        We really appreciate your patience, and hope this can be resolved soon!

        Pavel Danyi
        Pavel Danyi
        New Member
        January 26, 2026

        Thank you Celine, but I gave up. I sent them all information from the University mail, confirmation of my studies, name of the institution, ID card and the result is always joke. I don't have time for this anymore. 

        • 4 times with no success
        • two months 

        I don't wanna be Karen but for UX this experience = Hearth attack for sure :D 

         

        Lordelyn Jawod (SheerID Verification Support)

        Jan 25, 2026, 17:33 PST

        Hello,
         
        Thanks for contacting SheerID.
         
        We were unable to process your verification request. While we can't offer further details or support for this specific inquiry, please ensure all information submitted is accurate and meets the eligibility criteria for future attempts. Your ticket has now been permanently closed.

         

        Kindly regards,

        Lordelyn J.
        Verification Support
        SheerID 

         
         
        Celine_
        Figmate
        Celine_
        Community Support
        January 26, 2026

        Hey ​@Pavel Danyi , thanks for sharing the screenshot! I’ve sent you a DM with some information for the investigation. Please check it when you can, thank you!

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