Skip to main content

I am working with Figma for about 3 years and it is a wonderful software. Speed used to be awesome in the beginning. It changed after a while and now it is really a pain to open files, select frames and resize areas. It starts blocking my work. You read always “Empty the cache...” I did but no change. Please dear Figma team realize that there is a problem that needs your attention.

Hi ​@Peter T. — welcome to Figma Forum, and thank you for bringing this up. I’m glad to hear your journey with us has been a good one, and I want to make sure Figma Design continues to meet your workflow needs. 💯

To help narrow this down a bit more, could you check a few things:

  1. Are you using the Figma Desktop App or a web browser? If it’s the Desktop App, is it updated to version 125.5.6 or later?
  2. Does this happen with all files all the time, or just specific ones?
  3. Can you check that your device meets the minimum system requirements for Figma? More details here: What are the system requirements for Figma?

If everything above looks good and the issue persists, the next best step is to reach out to our Technical Quality team so they can take a closer look. When you do, it’s helpful to include:

  • a screen recording of the issue in action
  • a link to the affected file
  • edit access for support-share@figma.com.

Thanks again for taking the time to run through these steps, and keep us posted on how it goes. 🙏🏻


I am using the desktop application and we are also seeing a very high performance drop in the application to the point that it is slowing me and my entire team down and blocking our work.


Hi ​@Andres_Sanz_Gonzalez — thanks so much for flagging this, and I’m sorry to hear this performance issue has been slowing down your team’s work. I’ve gone ahead and opened a ticket with our Technical Quality team so we can take a closer look.

When you get a chance, check the inbox tied to your Figma Forum account for an email from me with a few next steps to help us investigate. Your case number is: 1458231.

We’ll keep an eye out for your reply — thanks again for your patience while we dig in.


I'm also experiencing this issue: "Figma is extremely slow to do anything."

I've been using Figma for a few years now, and over the past 5 days, it's become incredibly sluggish — to the point where I can barely work.

I usually use the web version on my laptop, but recently I’ve also tested both the desktop version and the Beta desktop version, and the problem remains the same.

I’ve already tried creating a brand new file, closed all browser tabs, reinstalled the desktop app, updated Windows, and updated my graphics drivers… I’ve tried a lot of potential fixes, but the slowness persists.

Note: Everything else on my laptop runs normally — only Figma is slow, which is seriously affecting my work.


Hey ​@Gustavo Marchioro — thanks so much for chiming in here, and I’m sorry to hear you’re running into similar issues. I’ve opened up cases for both you and ​@Peter T. so our Technical Quality team can take a closer look at what’s going on behind the scenes.


You should each have received an email from me with next steps a few moments ago — here are your case numbers to help locate the messages:

  • @Gustavo Marchioro — case: 1459425
  • @Peter T. — case: 1459417

We really appreciate you taking the time to flag this and work with us to get to the bottom of it. 🙏🏻


Any solutions to this?


Hi ​@Robot! I completely understand that you’re just looking for a clear solution. However, slowness can often be caused by different factors depending on the setup (file size, browser, desktop app and etc.), so we really do need to take a closer look at your specific case to get to the root of it. 

To help narrow this down, could you please share a bit more detail? For example:

  • Are you noticing the slowdown in the desktop app, the browser, or both? ( Please check out the System requirements)

  • Does it happen in all your files or just specific ones?

  • How often is it happening — every time, or just occasionally?

  • Have you already tried reinstalling or restarting the app? 

If the issue continues after checking those, the best next step is to reach out directly to our Technical Quality team so they can investigate with you. You can contact them by filling this form. When you submit a ticket, please include: 

  • A screen recording of the slowdown

  • A link to the affected file (invite support-share@figma.com with “can edit”, @figma.com emails on your team do not count towards your billing)

  • If it’s happening in the desktop app, your debug logs.

I know it’s a bit of work to gather these details, but it really helps us pinpoint the issue. Thanks so much for your help and your patience! 


Hi ​@Gayani_S 

  • Desktop MacBook Pro 
  • Happens on Search, it takes several seconds to show files. So there’s no single file to link to.
  • Every time
  • Already restarted several times app and laptop, and the “Reset Figma and restart” as well.

 


Agreed - I’m constantly sitting around waiting for Figma to load/reload. I continue to try and separate files in order to reduce size. YET, it persists. 

I’m wasting so much time sitting around waiting for it to load/saying it’s disconnected/updating libraries across various files. It’s pretty painful. It honestly makes me want to use something else. 

 

It seems the response is always the same, yet it doesn’t help. Use variables they say. Reduce file size they say. Yet, it continues to lag. It’s quite unfortunate.


Hey ​@Robot, thanks for following up and sharing these details, it really helps us understand what’s going on.
I’ve gone ahead and submitted a support ticket on your behalf (your ticket number is #1485185 for reference), so the team can investigate this further. To help them dig in, could you please download and share your Figma desktop app debug logs? You’ll find steps on how to do that here: Download Figma desktop app debug logs.

I know slow performance can be really disruptive, and I appreciate your patience while the team works on this with you.


Hey ​@NathanaelSSmith! I hear you, it sounds really frustrating to keep running into lag even after trying the suggested steps. 

At this stage, the best next step is to connect directly with our technical quality team so they can dig into what’s happening with your specific setup. You can reach them by filling out this form

To speed things up, please also include the details I mentioned in my earlier reply, these information will give the team a clearer picture and help them investigate more effectively.

I know it can feel repetitive to share details again, but getting the technical team involved is really the most effective way to get to the bottom of this.

Thank you for taking the time to flag this! 


Reply