Figma deleted my files without my permission or knowledge

Hey ​@mitchap — I’m really sorry to hear about the trouble locating your files, and I appreciate you taking the time to check both the Trash and Drafts sections already.

Let’s dig into this together. There were some recent updates that may explain what’s happening. You can read more about the timeline and changes here: Updates to how drafts work.

Another designer ran into a similar situation, and ​@Junko3 shared a helpful walkthrough on how to locate: Can no longer see files in my draft folder that were created when i was in a different workspace.

If that doesn’t clear things up, please reply here and I’ll escalate this to our Product Support team for a closer look — or, if you prefer, you can reach them directly via this secure form, including:

• the link(s) of the affected draft file(s)
• the link to this forum thread for context

We’ll make sure this gets fully sorted. Thank you for raising it and for sticking with us while we investigate.

Thank you for the follow up, however checking the deleted files and draft files in both my company’s team and my own team was step one of my troubleshooting process. The file I’m looking for is in neither location.

Hey ​@mitchap — thanks for checking and for letting me know. I’ve opened a ticket on your behalf with our Product Support team for a closer look.

Your case number is: 1595966. Please keep an eye on the inbox tied to your Figma Forum account for an email from me with next steps. We’ll work with you to get this sorted out. 🙏🏻