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Hello everybody,

 

Issue description:

I have problem with Figma which is stopping be from using Figma as I experience crashes almost every time I try to scale or move any frame. It does not seem to be related to complexity of the design file as it happens on both projects which contain 3 frames and 2 components and projects which are much more complex (tens or hundreds of layers). This occurs regardless whether I use browser app or desktop app.

The error messages I get are mostly ‘Something went wrong, reason: crashed’ or something what seems like ID of the object I was manipulating (even when it is just one blank frame).

Around one year ago, I have never had a Figma crash, but since around last 6 months it happens all the time.

My specs are:

  • Geforce RTX 4080
  • Intel I-9 -14900HX
  • 32 GB Ram

What I tried:

Two days ago I even reinstalled my operating system (Windows 11) but crashes keep happening even more often I would say. It is not clear to my why I am able to use Figma for 15 minutes and experience no crash and sometimes it crashes 20 times in 3 minutes.

I have presumption (might be wrong) that it can be related to Figma trying to communicate with system files as I experienced similar issues with games using Unity engine in the past. However, I reinstalled system, ran sfc /scannow and DISM /RestoreHealth and the issue persists. The drivers are all up to day as I performed clean installation y-day.

I also tried reinstalling Figma app but it did not help.

Here is the video of crash occurring if it is of any help.

 

Hey ​@Lora Ipsum — welcome to Figma Forum, and thanks for such a thorough write-up (plus the video!). I appreciate you walking through everything you’ve tried so far. It gives us a great starting point.

Since it sounds like we should be on track with hardware, OS, and potential driver issues, the best next step is for our Technical Quality team to take a closer look at the file itself. Please fill out this secure form and include the following:

Once the team can reproduce the issue on their side, they’ll be able to escalate it for deeper investigation. Thanks again for your patience and for working with us to get this sorted out.

Hey ​@Tom Reem , thanks for the replay. I filled out the form. Not sure link to the file is relevant as this issue happens on every Figma file I work on. I will sent performance report later this week.

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