Figma crashes every few seconds

Hey ​@Lora Ipsum — welcome to Figma Forum, and thanks for such a thorough write-up (plus the video!). I appreciate you walking through everything you’ve tried so far. It gives us a great starting point.

Since it sounds like we should be on track with hardware, OS, and potential driver issues, the best next step is for our Technical Quality team to take a closer look at the file itself. Please fill out this secure form and include the following:

• the link back to this Forum thread so they can reference the video
• a link to the file where the crashes happen
• “Can edit” access granted to support-share@figma.com.

Once the team can reproduce the issue on their side, they’ll be able to escalate it for deeper investigation. Thanks again for your patience and for working with us to get this sorted out.

Hey ​@Tom Reem , thanks for the replay. I filled out the form. Not sure link to the file is relevant as this issue happens on every Figma file I work on. I will sent performance report later this week.

Hi ​@Lora Ipsum — thank you again for sending in that performance report. I’m following up on open conversations, and it looks like you were able to connect with our Technical Quality team, who have escalated this for deeper review. We really appreciate your patience while our engineering team investigates. I’m also keeping an eye out for similar reports so we can stay ahead of any patterns.

Hi ​@Tom Reem, I just wanted to let You know that I have sent my device to Acer team so they can have a look and diagnose what the issue is. I started to experience issues with more software. Although figma issue started earlier on I suspect it could be CPU flaw. I will let you know once I am notified what the flaw was.

Hey ​@Lora Ipsum — appreciate the heads up on that, and sorry to hear it’s causing so much trouble. Definitely keep us updated on what Acer finds in their diagnosis. We’ll continue investigating on our side as well, and I’ll keep an eye out for any developments.

Hello ​@Lora Ipsum, did you get help with this problem? I have a same problem. My PC from Acer(win 11) too. But on the other Acer PC( win10), with the same account, everything is fine.😥

Hi ​@Nikki Ann, unfortunately help provided by Acer did not solve the issue. The laptop was still malfunctioning. I sent my device back to them and it has been almost a month since then. They keep updating me every week that they were waiting for parts to perform the repair. They did not say anything specific, so I still cannot tell what was the issue.

The warranty agreement specifies 30 days for repair since the device is received by them. I hope I will get some answers soon - after 16th of November.

If You are encoutering  0xc0000005 error code with other apps, it might be a similar issue. I descirbed it on Acer forums, however I cannot test most recent solutions as I do not have the device with me.

Hi once again ​@Nikki Ann and ​@Tom Reem, I just wanted to confirm that from my point of view the thread can be closed. The issue was likely due to the faulty hardware. I did not get any exact response from Acer team what was wrong and what parts they were intending to replace. I was refunded, so it is not possible to test any other solutions now.

All can I say is that the issue was likely hardware-related. If you experience frequent problems of similar nature cooccuing with 0xc0000005 error (registered in Windows event viewer), you might find it helpful to visit this thread on Acer forum. One of the users suggested an alternative solution there and perhaps it could work.

Thank You for the all the support and suggestions 😊.

If you are visiting this thread experiencing similar issues, I hope you can find the solution… or that you can at least get a refund and replace your device.