Desktop app is showing black screen and not loading

Hi ​@Rameshwar, Celine from Figma here! Sorry to hear you’re running into a black screen when opening the desktop app.

Here are a few steps that often help resolve this issue:

• Check your network settings (browser extensions, firewalls, proxies or VPNs) as these can sometimes interfere with Figma’s connection. Try disabling them temporarily. More information here.

• Make sure your operating system is fully up to date.

• Uninstall and reinstall the desktop app. You can download it again here.

• You can also review our full troubleshooting checklist for more information in our guide.

If the black screen persists after these steps, I recommend reaching out to our support team for further investigation so they can take a closer look at it: Submit a bug report.
In the form, please mention which steps you’ve already tried, that will help our team investigate more efficiently. Hope this gets resolved quickly!

Have you tried clearing the app cache and reinstalling the desktop version? Also check your graphics drivers and ensure they’re up to date. If the problem persists, contact Figma support with your OS version and any error logs — they should be able to help.

Hi, thank you. I've tried all the suggested solutions, but unfortunately none of them have worked for me. I'm currently using Windows 11 Home Single Language, version 25H2. Could you please assist me further with this?

Hey ​@Rameshwar , thanks for following-up! Hm, this looks odd. If you are still having issue after trying these steps, please submit directly a bug report here, so that our support team can take a closer look at your case and investigate it further. Thank you!

 Hey ​@Celine_ I have tried uninstalling and reinstalling figma,and also deleted the figma folder from AppData. Initially it works fine after a fresh install but after using it once or twice it starts exhibiting the same issues again.

Thanks for the update! The best next step is for our support team to take a closer look at your case. I can see on our end that you’ve already reached out to them, and I’ve escalated this internally as well. Someone will follow up with you soon, thanks for your patience in the meantime!

Hi, I’m having the same issue right after a windows update. When I try to open the windows app all I get is a black screen. Nothing loads. 

​@Rameshwar , I checked internally, and our technical quality team is currently waiting for your reply to continue the investigation. Please check your inbox when you have a moment. (Your case number is #1602625)

​@Marc_Robinson , thanks for the update! Could you let us know if the offline error still appears after fully closing and relaunching the app, then trying to mirror a design again?
If the issue persists, please reply directly in your ongoing support case so the team can investigate more efficiently. For reference, your case number is #1532892. Thank you!

HI ​@Marc_Robinson, Yes, the same thing started happening to me right after the update too. The Windows app just opens to a black screen and nothing loads super frustrating. You're not alone in this!

Hi, I'm having the same problem. Reinstalling the app doesn't help, and I'm still getting a black screen

Hey ​@lerra , thanks for sharing the update with the community! Glad to hear it’s working on your side now. I’ve marked your reply as the best answer for now.

​@Rameshwar , ​@Marc_Robinson : if the workaround above doesn’t help, please continue the conversation with our support team directly through your case. They’re waiting for your response to continue the investigation.
You can reply to your case at any time,  it will reopen automatically. Thank you!

Hey ​@Celine_ ​@Marc_Robinson ​@WilliamsWelsh  ​@lerra I’ve tried everything, including reinstalling the Figma desktop app. It works fine for 2–3 times after installation, but then the same issue comes back. Nothing has fixed the problem so far.
Please help me find a permanent solution.
Best,
Rameshwar

The problem is not with the web app but the one you install on your windows PC so there is no URL bar or anything. Just a completely black screen, no error message, nothing. I just tried a fresh installation and it’s still the same.

Hey both! Thanks for following up and sharing these extra details.
As mentioned, the best way for us to dig into this securely is via your existing support case, so please reply directly there when you have a moment. Our Technical Quality team is already waiting for your response for further investigation and is best equipped to investigate your case through the secure form and logs (which will help us get to the bottom of this as quickly as possible). Thank you for your understanding 🙏🏼