Desktop app is showing black screen and not loading

Hi ​@Rameshwar, Celine from Figma here! Sorry to hear you’re running into a black screen when opening the desktop app.

Here are a few steps that often help resolve this issue:

• Check your network settings (browser extensions, firewalls, proxies or VPNs) as these can sometimes interfere with Figma’s connection. Try disabling them temporarily. More information here.

• Make sure your operating system is fully up to date.

• Uninstall and reinstall the desktop app. You can download it again here.

• You can also review our full troubleshooting checklist for more information in our guide.

If the black screen persists after these steps, I recommend reaching out to our support team for further investigation so they can take a closer look at it: Submit a bug report.
In the form, please mention which steps you’ve already tried, that will help our team investigate more efficiently. Hope this gets resolved quickly!

Have you tried clearing the app cache and reinstalling the desktop version? Also check your graphics drivers and ensure they’re up to date. If the problem persists, contact Figma support with your OS version and any error logs — they should be able to help.

Hi, thank you. I've tried all the suggested solutions, but unfortunately none of them have worked for me. I'm currently using Windows 11 Home Single Language, version 25H2. Could you please assist me further with this?

Hey ​@Rameshwar , thanks for following-up! Hm, this looks odd. If you are still having issue after trying these steps, please submit directly a bug report here, so that our support team can take a closer look at your case and investigate it further. Thank you!

 Hey ​@Celine_ I have tried uninstalling and reinstalling figma,and also deleted the figma folder from AppData. Initially it works fine after a fresh install but after using it once or twice it starts exhibiting the same issues again.

Thanks for the update! The best next step is for our support team to take a closer look at your case. I can see on our end that you’ve already reached out to them, and I’ve escalated this internally as well. Someone will follow up with you soon, thanks for your patience in the meantime!

Hi, I’m having the same issue right after a windows update. When I try to open the windows app all I get is a black screen. Nothing loads. 

​@Rameshwar , I checked internally, and our technical quality team is currently waiting for your reply to continue the investigation. Please check your inbox when you have a moment. (Your case number is #1602625)

​@Marc_Robinson , thanks for the update! Could you let us know if the offline error still appears after fully closing and relaunching the app, then trying to mirror a design again?
If the issue persists, please reply directly in your ongoing support case so the team can investigate more efficiently. For reference, your case number is #1532892. Thank you!

HI ​@Marc_Robinson, Yes, the same thing started happening to me right after the update too. The Windows app just opens to a black screen and nothing loads super frustrating. You're not alone in this!

Hi, I'm having the same problem. Reinstalling the app doesn't help, and I'm still getting a black screen