Skip to main content
Question

Desktop app is showing black screen and not loading

  • November 13, 2025
  • 1 reply
  • 10 views

Rameshwar

I'm encountering a black screen when trying to open the Figma desktop app. Could you please look into this and help me resolve the issue?

1 reply

Celine_
Figmate
  • Community Support
  • 4055 replies
  • November 13, 2025

Hi ​@Rameshwar, Celine from Figma here! Sorry to hear you’re running into a black screen when opening the desktop app.

Here are a few steps that often help resolve this issue:

  • Check your network settings (browser extensions, firewalls, proxies or VPNs) as these can sometimes interfere with Figma’s connection. Try disabling them temporarily. More information here.

  • Make sure your operating system is fully up to date.

  • Uninstall and reinstall the desktop app. You can download it again here.

  • You can also review our full troubleshooting checklist for more information in our guide.

If the black screen persists after these steps, I recommend reaching out to our support team for further investigation so they can take a closer look at it: Submit a bug report.
In the form, please mention which steps you’ve already tried, that will help our team investigate more efficiently. Hope this gets resolved quickly!