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Rameshwar
Rameshwar
New Member
November 13, 2025
Solved

Desktop app is showing black screen and not loading

  • November 13, 2025
  • 15 replies
  • 817 views

I'm encountering a black screen when trying to open the Figma desktop app. Could you please look into this and help me resolve the issue?

      This topic has been closed for replies.
      Best answer by lerra

      Hi, I'm having the same problem. Reinstalling the app doesn't help, and I'm still getting a black screen

      solved! thanks to Nicolas_Nasser

      write “chrome://flags/” in the url then search for WebGL Developer Extensions and WebGL Draft Extensions. enable them both. 

      15 replies

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      lerra
      lerraAnswer
      New Member
      November 19, 2025

      Hi, I'm having the same problem. Reinstalling the app doesn't help, and I'm still getting a black screen

      solved! thanks to Nicolas_Nasser

      write “chrome://flags/” in the url then search for WebGL Developer Extensions and WebGL Draft Extensions. enable them both. 

        Celine_
        Figmate
        Celine_
        Community Support
        November 19, 2025

        Hey ​@lerra , thanks for sharing the update with the community! Glad to hear it’s working on your side now. I’ve marked your reply as the best answer for now.

        ​@Rameshwar , ​@Marc_Robinson : if the workaround above doesn’t help, please continue the conversation with our support team directly through your case. They’re waiting for your response to continue the investigation.
        You can reply to your case at any time,  it will reopen automatically. Thank you!

        Rameshwar
        RameshwarAuthor
        New Member
        November 20, 2025


        Hey ​@Celine_ ​@Marc_Robinson ​@WilliamsWelsh  ​@lerra I’ve tried everything, including reinstalling the Figma desktop app. It works fine for 2–3 times after installation, but then the same issue comes back. Nothing has fixed the problem so far.
        Please help me find a permanent solution.
        Best,
        Rameshwar

        Marc_Robinson
        Marc_Robinson
        New Participant
        November 20, 2025

        Hey ​@lerra , thanks for sharing the update with the community! Glad to hear it’s working on your side now. I’ve marked your reply as the best answer for now.

        ​@Rameshwar , ​@Marc_Robinson : if the workaround above doesn’t help, please continue the conversation with our support team directly through your case. They’re waiting for your response to continue the investigation.
        You can reply to your case at any time,  it will reopen automatically. Thank you!

        The problem is not with the web app but the one you install on your windows PC so there is no URL bar or anything. Just a completely black screen, no error message, nothing. I just tried a fresh installation and it’s still the same.

         

        Celine_
        Figmate
        Celine_
        Community Support
        November 21, 2025

        Hey both! Thanks for following up and sharing these extra details.
        As mentioned, the best way for us to dig into this securely is via your existing support case, so please reply directly there when you have a moment. Our Technical Quality team is already waiting for your response for further investigation and is best equipped to investigate your case through the secure form and logs (which will help us get to the bottom of this as quickly as possible). Thank you for your understanding 🙏🏼

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