Design files on Desktop App for Windows are not opening

Hey ​@Artyom Yarmashuk — happy to help out! 

Just to help us narrow this down, could you let me know if the files open in the browser version of Figma? Also, could you share a bit more about your device model and operating system? (Just to confirm, the desktop app does require Windows 10 or later on a 64-bit system.)

Once I have that info, I can get you connected with our technical support team to dig deeper and help get things back up and running for you as soon as possible.

Thanks again for your patience! 

Hi ​@Gayani_S nice to meet you.

Yes, the browser version works well. My device has Windows 11 on a 64-bit system. 

Hi ​@Artyom Yarmashuk, thank you for confirming those details!

I’ve gone ahead and created a support ticket on your behalf (Ticket  #1372381), and someone from our team will be in touch with you shortly to look into this further.

In the meantime, a couple of things that might help:

• Try resetting the Figma desktop app or restarting your device, if you haven’t already.

• It would also be really helpful if you could share your desktop app debug logs with us. You can find the steps to download them in our Help Center article: Download Figma desktop app debug logs
   

Please let me know if there is anything else I can help with!