Critical issue – Unable to publish or update website on Figma Make after last prompt

Hey ​@Phan Nhat Bao ,  thanks for flagging this, and sorry you’re running into issues publishing your site.

As a first step, please check that your internet connection is stable. If the issue continues, try duplicating your Figma Make file and publishing from the duplicated version.

If this still doesn’t resolve the issue, I have also sent you a DM so we can collect a few more details via a secure form and investigate further with our internal team. Thank you!

I’m having the same issue. I ran out of AI credits and made my last round of updates all manually. I thought that might be why but it doesn’t sound like others are out of credits.

Even after a hard refresh, closing the window, and waiting a day, I still get the “Something went wrong, refresh and try again error”. 

I’m also getting a 403 error in the console when it fails:

Day 2 and I’m still getting the same error. I’m not very experienced with coding, so I don’t fully understand what’s causing the issue, but I’m happy to provide any information that could help fix it — both for my website and potentially for other websites, as I can see I’m not the only one experiencing this error.

I think I might have found a workaround if you’re using a community file: 

1. Select “Publish” from the top right hand corner of the screen
2. Select the filter looking button next to the “Live on Figma Community” heading
3. Select Update “Community Page” from the dropdown
4. Continue as normal

For some reason it worked for me to publish that way, but I’m guessing this might only apply to files that were already shared to the community. 

​@acortezrose Thanks a lot for sharing this and for taking the time to help, I’m really glad to hear that this workaround worked for you 👍

Unfortunately, in my case it doesn’t seem to be applicable. My website isn’t published to the Figma Community; it’s only published live on the web with a custom domain already connected. Additionally, the site relies on Supabase to handle database operations and user data, which means I can’t publish it to the Figma Community the way you did in your example.

Still, I really appreciate you sharing your solution, and I’m happy it helped in your situation. Thanks again for your help !

I’m still hoping that the Figma Support team will manage to help me 😅

I am having issues publishing project updates on Figma, with the attached message being displayed.

I tested other projects as well, and the issue persists.

Still no luck even after doing exactly that.

Update / Workaround that worked for me

I managed to find a workaround that allowed me to publish and update my website again, so I wanted to share it in case it helps others.

What I did was:

• I created a duplicate (copy) of my existing Figma Make website project.
• From the original project, I disconnected everything (custom domain, Supabase connection, etc.).
• Then, on the new duplicated project, I reconnected:
  • my custom domain,
  • my Supabase database,
  • and all required configurations.

This process can take some time, but in my case, it worked and allowed me to update and publish the site again. It might simply be the easiest way to reset whatever was blocking the publish process.

⚠️ Very important note about the domain configuration

When reconnecting your custom domain, be extremely careful to use the exact same domain configuration as before.

For example, in my case, I initially made a mistake by enabling a redirection suggested by Figma and pointed it to the non-www version of the domain (e.g. campionscene.com) instead of the original www.campionscene.com.

As a result:

• The website was accessible when typing the domain in the browser,
• But previously indexed pages (for example on Google) were no longer found, because the domain was technically different (www vs non-www).

Make sure to double-check:

• Whether your site uses www or non-www,
• Whether a redirection is enabled,
• The direction of the redirection,
• And that your DNS configuration matches exactly what you had before.

⚠️ General caution

I strongly recommend doing this very carefully:

• Make sure everything is properly saved before starting.
• Ideally, ensure your original Figma project is connected to GitHub and that all the code is backed up, so nothing is lost.
• Take the time to verify all settings before and after reconnecting services.

For me, this workaround successfully resolved the issue.

That said, I would still really appreciate a response from the Figma support team to better understand the root cause of the original issue, so similar situations can be avoided in the future

i published on my report page about the same problem a way to fix it, it might help you guys ! 

Hey, Celine from Figma here! Thanks everyone for flagging this and sharing your reports, we really appreciate it!

Our engineering team is aware of the issue and is actively investigating. If you’d like your specific case to be included in the ongoing investigation, you can also submit a bug report so the team has your file and environment details to review.
To do this, please follow these steps:

1. Open our Support Hub
2. In the search bar, enter “report a bug”
3. Click “Start a chat”
4. Press “Enter”
5. Respond to the next question with “Yes”
6. Submit the bug report

We’ll share updates here as we have more to report, thank you for your patience while our team is investigating it 🙏🏼