Critical Issue – Missing Figma Files

Hello ​@Gayani_S , I hope you are well.

Following the steps sent, however, the files remain unavailable and no one on the team has deleted any of these projects.

These situations have been recurring and we still don't understand the reason, since some files disappear even while under development and in active use. This has directly impacted the continuity of the work and the deadlines of the activities.

I kindly request that all listed files be restored as soon as possible, as it is necessary to continue the work.

Thank you in advance for your attention and support.

Hey ​@Israel Manuel, I’m really sorry to hear this continues to happen. I completely understand how disruptive this must be for your team, particularly with the impact it’s having on ongoing work and project deadlines.

For security and privacy reasons, I’m unable to access account-specific information or restore files directly here through the forum. However, I’ve already opened a follow-up support ticket on your behalf (Ticket #1914740) so our team can investigate this more closely and assist with restoring the missing files again.

I’ve also highlighted that this is a recurring issue affecting multiple active projects, and requested that the team look into the underlying cause to better understand why this keeps happening.

Our support team should be reaching out to you shortly with next steps. Thank you for your patience again! 

Hello ​@Gayani_S , I hope you are well.

I would like to inform you that the TAAG project has disappeared again from Figma. The file still exists and you can access the link, however, when entering the project, no screen is displayed.

I have a presentation of this project scheduled for Thursday, so I would appreciate it if this situation could be checked and resolved urgently.

Here is the project link: 

I await your reply.

Thank you very much for your attention.

Hey ​@Israel Manuel, I'm really sorry for how long it's taken me to get back to you here! 

Looking back over this thread, here's the pattern I'm seeing:

1. TAAG, reported missing, ticket #1871808
2. Imprensa Nacional, reported missing twice, ticket #1828855
3. Evolvetech (Website), reported missing most recently, ticket #1914740

Three different files, across several months, each investigated separately. That’s why I'd recommend to please open a new support ticket and reference the three ticket numbers above in it. That gives the team investigating a complete picture of everything that's happened, rather than starting from scratch again. You can reach out to our team through out Support hub.

A couple of things that would help speed up their investigation, if you're able to include them:

• Roughly when each file disappeared (date/time, even approximate)
• Whether anyone else has access to the team or files in question
• Whether you've noticed anything unusual with your account access (e.g. being logged out unexpectedly, unfamiliar devices, etc.)

In the meantime, this Delete and restore files guide covers how recovery works in the cases where it's possible. You shouldn't have had to keep coming back to explain this. Please do open that ticket, and don't hesitate to tag me here too if you want me to keep an eye on how it progresses.