Critical Issue – Missing Figma Files

Hello ​@Gayani_S , I hope you are well.

Following the steps sent, however, the files remain unavailable and no one on the team has deleted any of these projects.

These situations have been recurring and we still don't understand the reason, since some files disappear even while under development and in active use. This has directly impacted the continuity of the work and the deadlines of the activities.

I kindly request that all listed files be restored as soon as possible, as it is necessary to continue the work.

Thank you in advance for your attention and support.

Hey ​@Israel Manuel, I’m really sorry to hear this continues to happen. I completely understand how disruptive this must be for your team, particularly with the impact it’s having on ongoing work and project deadlines.

For security and privacy reasons, I’m unable to access account-specific information or restore files directly here through the forum. However, I’ve already opened a follow-up support ticket on your behalf (Ticket #1914740) so our team can investigate this more closely and assist with restoring the missing files again.

I’ve also highlighted that this is a recurring issue affecting multiple active projects, and requested that the team look into the underlying cause to better understand why this keeps happening.

Our support team should be reaching out to you shortly with next steps. Thank you for your patience again!