CRITICAL BUG: Redirecting to "All Files" on load

I have a similar looking problem.

The main screen tries to load several times, but remains blank, and then I get the error "You don't have access...". Both in app and browser version.

Restarting the app doesn't help, only Windows reboot.
One of my teammates got same problem on Mac.

Hi ​@Vikor Wang ,

I understand that you’re encountering an issue where every file you try to open redirects back to All files with the message “An error occurred while opening the editor,” and that this is impacting your entire team.

I can see that you’ve already submitted a support ticket (#1699049) for this issue. Thanks for doing that!
One of our Technical Quality specialists has replied to you via the ticket email, so please check their message and share the requested information there so the investigation can continue.

Hi ​@Alexey_Krasnopolin, 

Are you encountering the same error message, or are you seeing “You don’t have access…” instead?

Is this issue happening with a specific file, or does it occur across all files?
If it’s limited to a specific file, could you please check the guide below to see if one of the scenarios applies to you or your teammate?

My files are not opening

For other community members who are also seeing the “An error occurred while opening the editor.” message, I’d like to share some troubleshooting guidance from our team that may help.

When this type of error occurs across multiple files or users, it’s most commonly caused by a network proxy or security software blocking access required by Figma.

To resolve this, please work with your IT or network administrators to:

• Add figma.com to safe-lists

• Ensure Port 443 is unblocked

• Enable WebAssembly (WASM) as required

You can find more details in these Help Center resources: Technical troubleshooting tips, Figma browser requirements and Configure your browser for Figma. 

If that doesn’t help, you can also try:

• Using a different supported browser (Chrome, Firefox, Safari, or Edge)

• Restarting your network equipment (router or modem)

If the issue continues after trying the steps above,  I’d recommend submitting a bug report by selecting the question mark icon (?) in the bottom-right corner of any page and selecting “Contact support”.

The chatbot will walk you through opening a report with our team, so they can take a closer look and you’ll be able to talk with them directly.
Here’s a guide you can refer to:  What to share in a bug report to Figma Support 

Thanks,

Hi ​@Junko3 
 

I am reporting a critical, long-standing issue that has rendered Figma nearly unusable for our entire team.

Problem Description: Every time we attempt to open a file, we are met with the error message: "An error occurred while opening the editor." Key Observations:

• The "Stay Open" Workaround: The only way to maintain access to a file is to never close it. Once a file tab is closed, it becomes impossible to reopen without encountering the error.

• Widespread Impact: This is not an isolated incident. Every single employee in our company is experiencing this exact same issue.

• Duration: This has been persisting for at least two months.

• External Reports: We have seen other users reporting the same bug online, confirming this is a systemic platform issue, not a local configuration problem.

This is no longer a minor glitch; it is a severe disruption to our professional workflow that has been ignored for far too long. We expect you to treat this with the urgency it deserves. Please investigate and provide a definitive fix immediately. Thanks.

Hi ​@Vikor Wang - stepping in for Junko. First, I understand the degree of importance this is for you and your team, and I’ll do my best to get you on the right solution path.

I know that you originally reporting this back in January, and that you filed a support ticket at this time as well (for reference, it is #1699049). It looks like an agent on our technical quality team reached out to you with some suggestions, and that there was no additional follow-up.

Since this is an issue impacting your entire company, I believe the best thing to do is to reopen a new ticket with them again. I can facilitate this for you, and also escalate the priority. Please PM me the best email address to contact you with. Thank you, and hope to get this resolved for you soon.