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Billing Qs
Billing Qs
New Member
March 21, 2025
Question

Credit card charges do not match invoices

  • March 21, 2025
  • 1 reply
  • 70 views

Hi -  

I need to contact Figma support, we are being invoiced on a monthly basis, however the charges placed on our credit card are up to double the invoice value in the billing portal.

We need invoices to match charges otherwise we must charge back the transactions.

Any idea who can assist with this type of query. Thanks. 

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      1 reply

      Gayani_S
      Figmate
      Gayani_S
      Community Support
      March 21, 2025

      Hey ​@Billing Qs, thank you for reaching out! I want to make sure you get the most accurate and timely assistance for this.

      I’ve gone ahead and created a support ticket on your behalf so our billing team can investigate this further. Your ticket number is #1297285 for reference. Our support team will investigate this further and provide you with detailed information regarding the charges. 

      I really appreciate your patience in the meantime. If there’s anything else I can do to assist, feel free to let me know!

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