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Question

Couldn’t reach server error in Figma Make

  • February 24, 2026
  • 9 replies
  • 75 views

Usama Mahmood

My Figma Make is always giving me this error. Couldn’t reach server, try again in a minute. Its happening from last few months. I have changed internet, cleared cache and also try this on my other computer.

9 replies

Usama Mahmood
  • Author
  • New Participant
  • February 25, 2026

Can somebody from the support team, take a look at the issue?


Gayani_S
Figmate
  • Community Support
  • February 25, 2026

Hey ​@Usama Mahmood, thanks for sharing these details. 

Could you help me with a bit more context so I can narrow this down?

  • What exactly were you doing right before the error appeared?
  • How many prompts were you trying to submit?
  • What kind of prompts were they? Were they short, long, or packed with lots of information?

 

Thank you for your help! 


Usama Mahmood
  • Author
  • New Participant
  • February 25, 2026

I got this error every time when i write any prompt. Even if i use any community file and try to edit it, the same server error comes. 
I tried to use my another account and it works fine (i mean the figma make works perfect on other account)


Gayani_S
Figmate
  • Community Support
  • February 26, 2026

Hey ​@Usama Mahmood, thank you for sharing those details.

Could you try duplicating the affected file to see if that resolves the issue? If the error still persists after duplicating, I’d be more than happy to connect you with our Support team so they can take a closer look. 

 

Let me know how that goes, thank you! 


Usama Mahmood
  • Author
  • New Participant
  • February 26, 2026

Sorry i don’t understand what do you mean by duplicating the file. The issue came on every file, whether it is from community or i create it..


Usama Mahmood
  • Author
  • New Participant
  • February 26, 2026

Also one more thing. if i select point and edit, it work (i canchange colour, text etc), but same error happens when i write a prompt and enter..
Couldn’t reach server, try again in a minute.
fb373770-b5d2-4e3a-8805-9d1c7ed46ee7


Андрей Палий
Couldn't reach server, try again in a minute
Request ID: 217fea36-561d-4325-87f2-05fe5058b250

I'm having the exact same error. Please help. This field appears in all files I've been added to. I was added to a Figma Make file, and I can easily access it, but everything I send to chat displays this error. I even tried saving a local copy and re-uploading the project, but it still displays this message. I'm not the only designer facing this issue; some of my friends have the same issue. File: Website figma make
It seems only the file owner can send commands to chat. Please help!


Gayani_S
Figmate
  • Community Support
  • March 2, 2026

Hey ​@Usama Mahmood, when I mentioned duplicating the file, here’s what I meant:

  1. Click on an empty area of the canvas (or press Esc to deselect everything).

  2. Click the file name in the top bar to open the file menu.

  3. Select Duplicate.

 

 

 

 

 

 

 

 

 

 

 

 

 

Figma will create a new copy of the file based on your access level and the original file’s location.

Check out our Help Center article for more info here: https://help.figma.com/hc/en-us/articles/360038511533-Duplicate-or-copy-files#file-browser 

Please give that a try and let me know what happens. If the error still appears, I’ll help get this escalated so our team can investigate further.

 

 

 

Thanks for jumping in ​@Андрей Палий

To help narrow this down, could you share a bit more:

  • What were you doing right before the error appeared?

  • Roughly how many prompts were you submitting?

  • Were the prompts short and simple, or longer/more detailed?

  • Does duplicating the file change anything?

If you're comfortable sharing the file link via DM, I can also connect you with our support team so they can take a closer look at what’s happening behind the scenes.

 


Usama Mahmood
  • Author
  • New Participant
  • March 2, 2026

The same problem again. I have told you that the problem also exist if i create a new figma make file. In short whatever i do in figma make, gives me the error (couldn’t reach server)