Couldn’t reach server error in Figma Make

Can somebody from the support team, take a look at the issue?

Hey ​@Usama Mahmood, thanks for sharing these details. 

Could you help me with a bit more context so I can narrow this down?

• What exactly were you doing right before the error appeared?
• How many prompts were you trying to submit?
• What kind of prompts were they? Were they short, long, or packed with lots of information?

Thank you for your help! 

I got this error every time when i write any prompt. Even if i use any community file and try to edit it, the same server error comes. 
I tried to use my another account and it works fine (i mean the figma make works perfect on other account)

Hey ​@Usama Mahmood, thank you for sharing those details.

Could you try duplicating the affected file to see if that resolves the issue? If the error still persists after duplicating, I’d be more than happy to connect you with our Support team so they can take a closer look. 

Let me know how that goes, thank you! 

Sorry i don’t understand what do you mean by duplicating the file. The issue came on every file, whether it is from community or i create it..

Also one more thing. if i select point and edit, it work (i canchange colour, text etc), but same error happens when i write a prompt and enter..
Couldn’t reach server, try again in a minute.
fb373770-b5d2-4e3a-8805-9d1c7ed46ee7

I'm having the exact same error. Please help. This field appears in all files I've been added to. I was added to a Figma Make file, and I can easily access it, but everything I send to chat displays this error. I even tried saving a local copy and re-uploading the project, but it still displays this message. I'm not the only designer facing this issue; some of my friends have the same issue. File: Website figma make
It seems only the file owner can send commands to chat. Please help!

Hey ​@Usama Mahmood, when I mentioned duplicating the file, here’s what I meant:

1. Click on an empty area of the canvas (or press Esc to deselect everything).

2. Click the file name in the top bar to open the file menu.

3. Select Duplicate.

Figma will create a new copy of the file based on your access level and the original file’s location.

Check out our Help Center article for more info here: https://help.figma.com/hc/en-us/articles/360038511533-Duplicate-or-copy-files#file-browser 

Please give that a try and let me know what happens. If the error still appears, I’ll help get this escalated so our team can investigate further.

Thanks for jumping in ​@Андрей Палий! 

To help narrow this down, could you share a bit more:

• What were you doing right before the error appeared?

• Roughly how many prompts were you submitting?

• Were the prompts short and simple, or longer/more detailed?

• Does duplicating the file change anything?

If you're comfortable sharing the file link via DM, I can also connect you with our support team so they can take a closer look at what’s happening behind the scenes.

The same problem again. I have told you that the problem also exist if i create a new figma make file. In short whatever i do in figma make, gives me the error (couldn’t reach server)

​@Gayani_S We all keep telling you over and over again and yet all you do is come back with more stupid questions! I’ll answer for everyone on these threads about this issue.

We need you guys to fix it.

That’s all. Asking these unordered list questions when you have dozens if not hundreds of support tix submitted and still no resolution to the problem, is useless. I can tell you the answers to the above unordered list of questions, for me: First bullet = Nothing. Second bullet = No, it doesn’t matter, because it happens for e v e r y t h i n g. Third bullet = One. Fourth Bullet = Yes.

Please do something.

Your subscribers pay you a LOT of money for this tool and you guys hype it so much but then it breaks and you not only don’t fix it, you make us do YOUR job for you when you should have internal troubleshooting teams who can see this after ONE support ticket and get it resolved. If you can’t, then at the very least do us all the courtesy of providing some kind of update or response with a timeline for when you expect to have your broken app fixed. Thanks from all of us here.