Couldn’t reach server error in Figma Make

Hey ​@Ria Scureman, I’ve left a more detailed response this post:

But I want to reiterate here that unfortunately this issue doesn’t have a single root cause. The “Couldn’t reach server” error can be triggered by a variety of factors. Some on our side and in some cases may also be caused by issues on the customer’s side. Which means there isn’t one universal fix we can apply to resolve every instance at once.

As an immediate step, the team recommends switching the AI model used by Make to see whether the issue persists across models.

If it continues happening on multiple models, we’ll need to investigate your specific setup more closely. You can reach Support directly via the chatbot here: https://help.figma.com/hc/en-us/requests/new. 

​@Usama Mahmood I’ve submitted a support ticket on your behalf so our team can investigate this further. Your support ticket number is #1792297, for reference. Someone from the team should be in touch with you soon to investigate this. 

​@Gayani_S It randomly started working again - at least as of yesterday it did. Hopefully it keeps working.

See, i just checked again and same issue appeared.

Hey ​@Usama Mahmood, I’m sorry this has taken longer than expected. It looks like the team hasn’t been able to review your support ticket ( #1792297) yet due to a backlog.

I’ve escalated this internally to help move things along, and someone from the team should be in touch with you as soon as possible. I really appreciate your patience while we get this sorted.

yes, the team has taken too much time. Please solve the issue on priority basis.
Thnaks

I have exactly the same problem, absolutely any query with any neural network model writes this problem

.

Hey ​@Usama Mahmood, I’m really sorry this has taken longer than expected. 

I’ve checked on your case (#1792297), and it looks like the issue has now been resolved. What happened here is that your account had been temporarily restricted due to activity that triggered our Terms of Service and Community Guidelines safeguards. The restriction has now been lifted, so you should have normal access again.

If you’re still running into any issues or something doesn’t look right on your end, please let me know! 

Hey ​@Trifon! 

To help me narrow this down and get you to the right team faster, could you share a bit more detail?

• What were you doing right before the error showed up?
• Have you noticed any patterns (e.g. specific prompts or actions that trigger it)?
• Roughly how many prompts were you running at the time?
• Were the prompts short, long, or more detailed?

In the meantime, a couple of quick things that might help:

• Try duplicating the Make file and running it again
• Try switching the AI model used in Make

Thank you for your help! 

Hey ​@Trifon! 

To help me narrow this down and get you to the right team faster, could you share a bit more detail?

• What were you doing right before the error showed up?
• Have you noticed any patterns (e.g. specific prompts or actions that trigger it)?
• Roughly how many prompts were you running at the time?
• Were the prompts short, long, or more detailed?

In the meantime, a couple of quick things that might help:

• Try duplicating the Make file and running it again
• Try switching the AI model used in Make

 

 

Thank you for your help! 

 

"Hello there! I'm writing to you because I'm experiencing a problem that has been around for quite some time. I have tried to solve it by myself (rebooting and other standard methods), but nothing seems to work.
I am currently working on a well-planned and long-term project to create a portfolio, but unfortunately, it is not progressing due to an error that keeps occurring.
I have tried multiple times from different accounts, but the result remains the same - the error is shown in the screenshot above. Could you please help me figure out what might be causing this issue? Thank you in advance for your assistance."
 

Hey ​@Trifon, apologies for the delayed response!  I just want to clarify a couple of things so I can narrow this down for you:

• When you mentioned trying from different accounts, do you mean different Figma accounts or switching AI models in Make? 
• Have you also tried switching between different AI models in Make, as mentioned earlier in the thread?

Once I have a bit more detail on those, I can dig in further and, if needed, help escalate this to the right team so we investigate this!