Basically I have the Figma admin account for a team that is attached to a Gmail account, but I no longer have access to this e-mail, so if I try opening up a ticket in the Support menu, the answer will be sent to this e-mail, and I'll not be able to respond or even check it. Also, I'm not able to try the solution that involves logging out and resetting my password so I can break through the Google SSO login and change the e-mail for this account since, as I said, I no longer have access to this e-mail to get the reset password mail at first.
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Hi
So I understand that your previous emails aren't being forwarded, and you can't access the support ticket replies either. That sounds like a hassle!
In this case, our support team can manually update your email address for you. Could you please share the email address our team can use to contact you? To keep your information safe, please send it to me in a private message.
That way, we can connect you directly with our team to get this sorted out.
Just a heads-up that because account security is super important to us, we handle all account detail changes with extra care. This means we need to review each request thoroughly, and we can't guarantee that every request will be approved.
We really appreciate your understanding on this!
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.