Cannot publish plugin update: "We detected a change to your account details. Please contact support@figma.com to proceed"

Forum|Forum|26 days ago
August 25, 2026
15 replies
158 views

Hi,

Details as requested. This is a Community publishing restriction on my account, not a file issue.

Steps to reproduce:

1. Figma desktop app, signed in as [redacted by moderator to remove personal information]

2. Figma menu > Plugins > Manage plugins (Resources > Plugins tab)

3. Select GitFig (Community plugin ID [redacted by moderator to remove personal information]) > Next, or the "..." menu > Publish new version

4. The publish form opens; the footer shows in red: "We detected a change to your account details. Please contact support@figma.com to proceed"

5. The Publish/Next action cannot be completed while that message is present

Device: Windows 11 Home, Figma desktop app version app-126.8.16. Same result on repeated attempts since August 25, 2026.

Screenshot of the publish form footer attached. No console errors are involved; the message is shown by the publish form itself. No specific file is affected; the block is on publishing an update to my existing free Community plugin.

Context: the only recent account change was completing Community seller onboarding and activating the Stripe payout account on August 25, 2026. I have a free update of GitFig ready to publish. Please route this to Platform Support to review and lift the restriction; I can verify any account details needed. Related open ticket with Platform Support: #2089587.

Thanks,

Dan

This topic has been closed for replies.

Best answer by adamsmasher

That’s great, @SchmitzLabs - thanks for doing that.

To echo what @Tom Reem and @Celyn_L have said and to give a bit more context for anyone else that sees this message, this situation can automatically trigger when certain account details change, for any plugin publisher. Because of that, it requires verification by our Platform Support team via email. The fastest way to get help with that is to submit a request here: help.figma.com/hc/en-us/requests/new (or use the Contact support option via the ? icon in Figma). Once the team verifies your info, the restriction is lifted and you're clear to publish again.

Let us know your ticket number here if it's been a few days without a reply and we're happy to check on it.

Show previous replies

Diana Marco Cuenca

New Member

Hi @Celine_ since this is a PROD plugin, and we´ve opened the case last week, Can anyone reach us out asap please?? while you get back to us, we update whatever new security measures are needed… we won´t be able to have the plugin updated till, being quite optimist, the end of the week or Monday… which is a huge stopper on our campaigns and Figma use. Thanks in advanced & KR,

Celine_

Community Support

Hey again Diana, the support team has replied to you. You should now have no issue with publishing.

Please do not hesitate to reach out to the support team if you need any further assistance as they are best equipped to handle your case.
I’ll go ahead and closed the topic here as all requests have been addressed, thank you!

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