Hi ​@Wesley Chou — welcome to Figma Forum, and thanks for reaching out. Sorry to hear about the trouble with your verification. The process can vary depending on the type of institution you’re enrolled in, so I’d recommend reviewing this announcement for the most up-to-date details and next steps for higher education, high school, and bootcamp programs: Updates to our Figma Education plan.

If anything is unclear or you have followup questions, feel free to let us know — we’re here to help. 💯

Hi Tom! Thanks for your reply.

I am a student at the University of Southern California. I should still on be Professional Plan, but it looks like I’m back in the Starter plan. I’m assuming it’s because I missed the Sept 29th deadline to re-verify? Does this mean I have permanently lost access to Professional plan features? :(

Hi ​@Wesley Chou — thanks for your patience as I’m catching up here, and I completely understand why this would feel concerning. The good news is that if you’re still a student at the University of Southern California, you can re-verify your eligibility and regain access to the Education plan:

• To proceed, try submitting the verification form here: Get the free Figma Education plan.
• For more detail on the process, you can also check: Figma for Education → Application process.
• A quick note: SheerID manages verification on our behalf. If anything feels unclear or you run into trouble with the review itself, you can reach out to them directly here: Contact SheerID support team.

If any other questions come up along the way, feel free to circle back here. Happy to help however I can.

Hi, thanks for your response. I tired verifying through that link you gave, but after filling out my information, I get:

“

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.
“

Please let me know what I can do about this. I am still a student at the University of Southern California.

Thanks for giving it a try, ​@Wesley Chou — and I’m sorry things are still blocked. I’ve opened a ticket with our Education Team so they can take a closer look. You should see an email from me shortly with your case number (1636452) and the next steps. We’ll make sure this gets sorted out. 🙏🏻