Question

Can't edit FigJam that I have edit permissions on

Forum|Forum|5 years ago
April 29, 2021
49 replies
9672 views

1. Describe the bug/issue you’re running into?
I have been granted permissions to edit, both from the team I belong to and specifically for my account. I am not able to edit, I’m stuck in view-only mode. All of my team members can edit.

This issue is the same in-browser and in the desktop app.

2. Are you able to consistently reproduce it? If so what are the steps?
Go to the file: https://www.figma.com/file/pJPdWYHhzUFZNBBjSKsJMI/Brand-Refresh-Component-Update?node-id=0%3A1

Be signed in as me: [email redacted]
Attempt to edit.

3. Share a screenshot, recording, console log, link to the file, etc.

Evernote

4. Is the issue only happening in desktop app or a specific browser , or both?
Both

5. What OS/version and/or browser/version are you using?
macOS Catalina 10.15.7

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djv

Community Support

Hey @Gal_Kalif, sorry for the delay! It looks like you’ve already been working with Rin via email today.

Gal_Kalif

Hey ! yes I have, but this is going nowhere for now,
I needed to start working on my projects already as I’m the only designer and I need to deliver projects… this is very urgent (already a week now) and I haven’t received any solution yet,
Please help me figure this out asap! I appreciate your help,
Gal

Jennise_Garcia

Hi, I just lost access to editing figjam files I am the owner of as well.

I tried to clear cache, log-out & login, I get the same issue in every browser and desktop app.

The error displayed shows “Missing Font Replaced”

I can add stickies, shapes, text boxes, but cannot type into any of them or edit any of the existing text.

The only text field that I can edit is the title to a Section.

Bonnie_Lam

I’m experiencing this issue as well. Is there somewhere I should be submitting a bug?

Nathan_Digre

I am experiencing the same problem as Jennise_Garcia.
this started after updating the Mac OS to Big Sur 11.7.2

At first, when trying to open a FigJam file there was an error message that it could not load the Editor (I didn’t record the exact language)
I cleared the Cache, restarted and then I was able to open the file.

Now:

The error displayed shows “Missing Font Replaced”
I can add stickies, shapes, text boxes, but cannot type into any of them or edit any of the existing text.

I read about the missing font being “Inter”
I found Inter and installed it

Still have the same problem

Mary_Oakland

I was added as an admin to an existing team and am having this same problem. Has this not been resolved?

Arslan_Golic

I also have this problem, my client tried to even add me as a owner and admin but still cannot edit fig jam files, create new figjam files and even had problems with regular figma files.