New Member

[Bug] Thumbnails Not Appearing in Files

Forum|Forum|1 year ago
September 12, 2025
22 replies
1155 views

OMG they randomly disappear constantly. How is this such a hard problem for Figma to solve? Just give us a thumbnail upload option.

[Title updated by a moderator on 07-Oct-2025 from 'Please fix thumbnails already!!!!' to '[Bug] Thumbnails Not Appearing in Files'].

thumbnail

This topic has been closed for replies.

Show previous replies

Irvine_Acosta1

New Member

I still have this problem, and it’s even worse using Figma in a browser.

After seeing this message that there was a bug fix, in the app I did the Troubleshooting > Reset Figma and Restart command. The thumbnails did come back, but within a day, my thumbnails started disappearing again. One thing I noticed; the thumbnails that disappeared were for files that I was actively or recently working on.

I also loaded the browser version and it was significantly worse. I emptied the cache in Safari (version 26.0.1), quit and restarted the app, and happily saw all my file thumbnails return. But as I moved back and forth between my starred projects and the All projects view, the thumbnails for each project went blank.

So on the app, the thumbnails continue to go blank on my recent/active files, and in the browser I cannot see a single thumbnail for any file at all.

This is incredibly frustrating. My agency uses thumbnails to convey a lot of information about the file at a glance. And file names alone are often insufficient — they take more time to mentally parse (for me at least), and they often get truncated, becoming even more unhelpful.

Anyways, I would happily provide data, info, or screenshots if it might help expedite a solution.

Same on my end - everytime i work on a file thumbnail disappears.. Did the cache reset multiple times. I restore thumbnails on a daily basis 😭

Daaan

New Member

Thumbnails keep disappearing. Great job for an intern to fix for you guys. Shouldnt have taken 2 months to fix?

D

Diana_Perkins

New Member

It seems to affect files that are open when Figma attempts to refresh its thumbnail preview.

Tom Reem

Figmate

Hey @Irvine_Acosta1, @Daaan, and @Diana_Perkins — welcome to Figma Forum, and thank you for letting us know this is affecting your workflow as well.

Our engineering team is still actively investigating the thumbnail issue. In the meantime, if you’re up for it, please share a file where this is happening to our Technical Quality team and reference this Forum post. This extra context will really help us pinpoint what’s going on.

I’m keeping an eye on this thread and will share any new developments as soon as they’re available.

Tom Reem

Figmate

Hi everyone, I just checked in with the engineers working this issue and wanted to share an update.

Root cause identified: The team has pinpointed the source of this behavior in the Figma Desktop app and is prioritizing a fix. While I don’t have a specific timeline to share yet, work is actively underway.

💡 Temporary solution: A fix is already available in the beta version of the Figma Desktop App. You can try that version by following the steps in this guide: Guide to the Figma Desktop App → Download the beta version.

We’re keeping a close eye on this and will return with updates as soon as they’re available.

Please let me know here if you’re still seeing this behavior in either the browser or desktop app. Thanks to everyone for your patience and for sharing reports while we work on a full fix.

Veronica Pena

New Participant

Still seeing this behavior in desktop app. Not sure I’m allowed to share edit access to files, but happy to connect to walk through Figma on a call, if needed. Definitely has been very frustrating to organize and get through files!

Tom Reem

Figmate

Hi @Veronica Pena — appreciate you flagging this and sorry for the trouble it’s been causing.

💡 Update for everyone following along: A fix is included in the next version of the main app. Once you see a prompt to update, go ahead and install it — the thumbnails should appear again afterward.

We’re continuing to monitor the rollout and will share any additional updates from engineering as soon as they’re available. Thanks for your patience while this gets fully resolved.

laurel.ch

New Participant

Edit:

I just opened in Figma Beta and it didn’t work. I had to go to the broken pages, re-set them as thumbnails, but then the thumbnails just showed up black. Upon quitting and restarting Figma Beta, the thumbnails were all restored.

There might be lingering issues from the existing problem or people trying to fix it themselves. Then you should figure out what that whole black thumbnail is about.

Product Design Lead, Enterprise Software 🏳️‍🌈 12 years designing for software, 7 years in Figma

DrewMagoo

New Member

I just want to chime in and say I too am experiencing this and my boss keeps bringing this up every time he’s looking for something in Figma. “Where are my beautiful covers?” he asks. Please I hope this gets fixed soon!

Martin Brut

New Member

Oh my god, thumbnails so bad, is very frustrating!. You should add the possibility of refresh the thumbnails so it come back or something.

Show more replies

Sign up

Login with SSO

Login to the community

Login with SSO