Hey Sayani Das, please check my reply under this thread:

Hi! As previous writers; I’ve been having issues with verifying my Edu plan, getting the “verification limit” error. I’ve reached out to SheerID and they replied that my verification was approved on the 4th of September so they imply that they can’t do more to help, but I still can’t redeem the edu plan.

I’ve emailed education@figma.com with no sucess, and i’m stressing out since I have the majority of all my schoolwork and group works in Figma, which I can’t use.

Please help me resolve this as quick as possible!

Hey ​@Anna Viklund , thanks for flagging this, and I’m sorry for the trouble with your verification. I was able to escalate your support ticket, and it looks like something went wrong during the verification process. The Figma Education team worked with the appropriate team to resolve it, and you should now have an email confirming your access.
For reference, your case number is #1590745.

If you have any other questions, feel free to reply directly to your support case so the team can assist you further.

Since the cases mentioned here have now been resolved, I’ve  gone ahead and close the thread here.
For anyone else still running into issues (and if the steps shared in this thread don’t help), please feel free to open a new thread. Thank you!

Hello Figma Community,

I’m currently a design student and I was re-verifying my student education plan because of the new update and features but when I tried to re-verify my account, my ending screen would be

Verification Limit Exceeded

We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.

I don’t know if my re-verification went through because before it would say “we’re having troubles please verify later” so I tried it a couple of days later and got the “verification limit exceeded” screen.

If anyone knows a solution that would be amazing! Thanks!

[This post was merged from the original thread titled “Unable to re-verify my student account” into “Blocked by ‘Verification Limit Exceeded’ on SheerID (Figma Education)” by a moderator on 22-Nov-2025.]

Hey ​@Prasanth s — welcome to Figma Forum, I’m glad we got in touch. Sorry to hear you’re running into trouble with your verification.

A few other students have reported the same issue recently, so I’ve merged your post into this thread to keep everything in one place. Take a look at the reply marked as the best answer from ​@Celine_ — it outlines the current guidance and next steps with SheerID.

I hope this helps get things moving in the right direction. If anything else comes up, just let us know!

Hi everyone,
I’m having a persistent issue with verifying my Figma student account and I’m hoping someone here has experienced something similar or can point me in the right direction.

After two verification limit resets by Figma Support and three emails to SheerID, I’m still unable to complete the verification process. I reach the very last step where SheerID sends a verification link to my email, but when I click the link, I only get an error page.

To help the verification process, I’ve already sent SheerID:

• My student ID
• My class schedule
• Emails sent from my official university account (ending with “.edu”)

Despite this, SheerID keeps sending generic, automated responses with no explanation of why my verification fails or what I should do differently.

Has anyone faced something similar? Is there any workaround or a more effective way to get help from SheerID? At this point I’m stuck in a loop and can’t access the student benefits at all. Figma support says they cannot verify my student status and can only reset verification limit and SheerID support sends automatic responses with no details. 

Thanks in advance for any advice!

Hello! 

I had reached out via email about my own student account not having the education status even though I had verified already once the new education system was implemented. I had been prompted to re-verify which then lead to this screen.

Of course with this screen I thought that SheerID was the issue so I reached out to their contact email addressing my issue. They got back to me saying that within their system, I had verified my status as a student and that no issues with verification stood on their end of the verification process and that I had to reach out to Figma itself in order to solve my problem. 

It was over a month ago at this point that I reached out to Figma Education to get my education status back to this account and they still have not gotten back to me. My account has not been updated to reflect my education status and I need it as this program is a necessity for me to complete school work. 

At the bottom of the email is a quick snippet of what Figma looks for me right now. I cannot access my team files which I absolutely need access to. 

Any help regaining my status as a student is greatly appreciated.

Hi Figma team,

I’m reaching out because I’ve been stuck with a student verification issue for over a month. I’ve contacted SheerID several times, but unfortunately the replies haven’t resolved the problem. I’m still seeing “verification limit exceeded.”

At this point, I can’t edit my files anymore, which has been really frustrating and is now affecting my school work and deadlines.

I’ve tried to follow every step and have been patient throughout this process, but I’m still unable to move forward. I would truly appreciate help from the Figma team to reset or resolve this issue so I can regain access.

Thank you for your time and support.