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Question

Billing Issue After Updating Payment Method (Case #1768372)

  • February 28, 2026
  • 3 replies
  • 13 views

LynnTao

Hi Figma team,

I recently updated my subscription payment method and saw a $0 authorization, which led me to believe the update was successful. However, there was no clear confirmation in the billing settings showing which payment method was active.

My subscription was subsequently charged to the previous payment method instead of the updated one. This creates accounting and tax complications for me, as the subscription should be billed to my business account.

I have already contacted support but have not yet received a response. I've been a loyal Figma user for many years, and I hope we can resolve this promptly.

My case number is 1768372.

3 replies

Tom Reem
Figmate
  • Figmate
  • March 1, 2026

Hi ​@LynnTao, welcome to Figma Forum, and thanks for flagging this.

I’m sorry for the complications this caused and for the disruption. I’ve shared your feedback with the appropriate team so they’re aware of what you ran into.

While I can’t access account-specific details here, I was able to confirm that a member of our Product Support team has reviewed your case. If you haven’t already, please check your inbox for an update and next steps.

We appreciate your patience, and don’t hesitate to reach out if anything else comes up — we’re here to help. 🙏🏻


LynnTao
  • Author
  • New Member
  • March 1, 2026

Hi Tom, thank you for following up and for sharing my feedback with the team. I really appreciate it.

Yes, JC from the Support team has since reached out to me, and the issue has been resolved smoothly. Everything is now sorted on my end.

Thanks again for checking in and for the support! 🙏


Tom Reem
Figmate
  • Figmate
  • March 1, 2026

Glad to hear it, ​@LynnTao. 😌 If any other questions come up, you know where to find us!