Hey ​@Linda Albuquerque, thanks so much for reaching out. I really appreciate all the troubleshooting you’ve done so far. Since you’ve already tried reinstalling and even switched to Ethernet with no luck, I’m going to reach out to our technical quality team to investigate this further and see what’s going on. As soon as I have more information, I’ll get back to you.

Thank you for your patience in the meantime — we’ll do our best to get this sorted for you!

Also, the Figma website doesn’t load images as well and I can’t use plugins or assets because they don’t load. Everything else using internet is working, I don’t have internet issues. It’s like I’m blocked from Figma.

Same thing. I have a project, a lot of frames with texts, images, shapes etc.. And.. Those frames just not loading, only few last, I’ve done everything written here and even from clean browser web wersion the same thing. Some cloud problems? Didn’t you guys lost all my data? 

Hey guys, I’m facing the exact same problem for almost a week now and it’s becoming very inconvenient to the fact that I’m deciding to move onto photoshop. Has there been a solution to this issue yet?

I’ve tried the following:

• clear cache
• clear cookies
• different browser
• app/website
• different devices
• personal & work figma accounts don’t work
• different internet

Have you found a solution possibly ​@Linda Albuquerque ​@R762 ​@Gayani_S ?

Hi ​@Mohamad Ladki, I'm so sorry for the delay in getting back to you. I can totally understand how frustrating this must be, especially since you've tried so many steps already and the issue has been going on for so long.

Thanks for confirming that the problem persists across different browsers, devices, networks, and both personal and work accounts.

I know it’s been a while, but are you still running into the same issue? If so, I’d love to escalate this to our technical team so we can take a deeper look and help get this resolved for you as soon as possible.

Thanks, 

Gayani