Skip to main content

Accidentally Purchased Organization Annual Plan – Requesting Refund & Downgrade to Monthly Professional Plan

  • February 7, 2026
  • 4 replies
  • 45 views
Shanmuka Garaga

Hello Figma Support Team, ​@Celine_   

I’m writing to request assistance regarding an accidental subscription purchase.

I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.

My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.

I kindly request:

  • A refund of the $660 charged for the Organization Annual Plan

  • Assistance in switching to the Professional Monthly Plan

I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.

Thank you for your support, and I appreciate your help in resolving this quickly.

Best regards,
[redacted by moderator to remove personal information]

4 replies

Bhagya sri
  • Bhagya sri
  • New Member
  • February 7, 2026

Hello Figma Support Team, ​@Celine_ 

I’m a designer reaching out on behalf of my team regarding an accidental subscription purchase.

Our project manager unintentionally purchased the organization annual plan during checkout. As we are a newly established design team and are just getting started in the design space within our organization, we currently do not require the organization plan.

Our intended subscription was the Professional Plan on a monthly basis, which aligns better with our current team size and usage needs. The annual charge of $660 for the organization plan has already been processed.

We kindly request:

  • A refund of the $660 charged for the Organization Annual Plan

  • Assistance in switching to the Professional Monthly Plan, which we plan to continue using

The organization plan features have not been utilized, and we are reaching out at the earliest to resolve this.

We would really appreciate your support in helping us correct this and continue with the appropriate plan.

Thank you for your time and assistance.

Best regards,

[redacted by moderator to remove personal information]

Tom Reem
Figmate
  • Tom Reem
  • Figmate
  • February 8, 2026

Hey ​@Shanmuka Garaga — welcome to Figma Forum, and I’m glad we connected.

Thanks for sharing the details of what happened. I can’t access billing specifics here in the public forum, but I’ve confirmed that our Product Support team is actively reviewing your request. Your case number is: 1732946, and I’ve shared this thread with them so they have the full context.

I’ve also removed some personal information from your post to help protect your account and privacy — thanks for understanding. Please keep an eye on the email address tied to your Figma account for next steps.

    Shanmuka Garaga

    Thank you ​@Tom Reem For your Response Hope it will get Resolved soon..

      Tom Reem
      Figmate
      • Tom Reem
      • Figmate
      • February 10, 2026

      Hey ​@Shanmuka Garaga — just a quick update from our side: One of our Product Support Specialists has reached out to you with next steps to help move this forward.

      When you get a chance, take a look at the inbox linked to your Figma account — they’ll guide you through the options and help get this sorted out as smoothly as possible.

        Terms & ConditionsCookie settingsAccessibility statement