Hello Figma Support Team,
I’m writing to request assistance regarding an accidental subscription purchase.
I unintentionally purchased the Organization Annual Plan instead of the Professional Plan (monthly). This was a genuine mistake during the checkout process, and the annual charge of $660 has already been billed.
My intention was to subscribe to the Professional plan on a monthly basis, which I still plan to proceed with once this issue is resolved.
I kindly request:
-
A refund of the $660 charged for the Organization Annual Plan
-
Assistance in switching to the Professional Monthly Plan
I haven’t made use of the Organization plan features, and I’m reaching out immediately to ensure this can be resolved at the earliest.
Thank you for your support, and I appreciate your help in resolving this quickly.
Best regards,
Shanmukh Garagashanmukh@sswhite.net