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환불 요청 드립니다.

  • July 8, 2026
  • 1 reply
  • 51 views
mnn

Hello,

I joined the company on July 1 and purchased a one-year Figma subscription for work purposes. However, the payment was made through my personal account, not a company account.

After only three days of employment, I left the company and have already canceled the subscription. The company has asked me to request a refund for this payment.

I would appreciate it if you could review my case and process a refund for this subscription.

Thank you.

 

Best answer by Celine_

Hi ​@mnn , Celine from the Figma Community Support team here, thanks for sharing the details! 

Since this involves account-specific billing details, we're not able to review or process refund requests here on the Forum for security and privacy reasons.
I've gone ahead and submitted a support ticket on your behalf so our support team can take a proper look at your case, including the circumstances around the subscription being purchased personally for work use and canceled shortly after. For reference, your case number is #2004539 sent via your email address: jxxxx6@gxxxl.xxm,


Regarding refunds, payments are generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. More details on our refund policy here: https://www.figma.com/legal/tos/.  You'll hear back directly via your support case — keep an eye on your email (including spam, just in case). Thanks for your patience while they take a look!

 

Update: We can confirm that your plan has been cancelled now. The support agent has resolved your issue, please check directly your inbox and continue the conversation there if you need further assistance, thank you!

 

This topic has been closed for replies.

1 reply

Celine_
Figmate
  • Celine_
  • Community Support
  • Answer
  • July 8, 2026

Hi ​@mnn , Celine from the Figma Community Support team here, thanks for sharing the details! 

Since this involves account-specific billing details, we're not able to review or process refund requests here on the Forum for security and privacy reasons.
I've gone ahead and submitted a support ticket on your behalf so our support team can take a proper look at your case, including the circumstances around the subscription being purchased personally for work use and canceled shortly after. For reference, your case number is #2004539 sent via your email address: jxxxx6@gxxxl.xxm,


Regarding refunds, payments are generally non-refundable per Figma’s Terms of Service, but you can have our support team take a closer look at your case. More details on our refund policy here: https://www.figma.com/legal/tos/.  You'll hear back directly via your support case — keep an eye on your email (including spam, just in case). Thanks for your patience while they take a look!

 

Update: We can confirm that your plan has been cancelled now. The support agent has resolved your issue, please check directly your inbox and continue the conversation there if you need further assistance, thank you!

 

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