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動画のアップロード中にエラーが発生しました。もう一度お試しください / 無効な動画が削除されました（Error uploading video, please try again / An invalid video was removed）

  • July 9, 2026
  • 6 replies
  • 21 views
Koya Kanao

現在、Figmaファイルに動画をアップロードすることができない状況です。

アップロードしようとすると、「動画のアップロード中にエラーが発生しました。もう一度お試しください」というメッセージが表示され、その後「無効な動画が削除されました」というメッセージが表示されます。

1つの動画、複数の動画を試してみてもどちらでも同様の挙動が確認され、Figma上に動画をアップロードすることができません。

また、キャッシュをクリアしたり、本体の再起動、PCのセキュリティ確認もしましたが改善はされなかったです。

この問題は、動画を複数アップロードしデザインを検討していた際に突然発生し、それ以降のすべての動画をアップロードできなくなりました。様々なファイルを試したり、シークレットモードのブラウザウィンドウを使ってみたりしましたが、問題は解決しませんでした。

この問題の原因と解決方法について、ご説明いただけますでしょうか？

よろしくお願いいたします。

6 replies

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 9, 2026

Hi ​@Koya Kanao, Celyn from the Figma Community Support team here. I hope it's okay for me to reply in English.

I understand that you're unable to upload videos to your Figma file and are seeing the errors "An error occurred while uploading the video. Please try again." followed by "An invalid video has been deleted."

I can see you've already tried a number of troubleshooting steps, so I've gone ahead and created a support ticket for you so the team can take a closer look. Your ticket number is #2005742.

When you have a chance, could you please reply directly to the ticket with the following?

  • Does this happen in the Figma desktop app, the browser, or both? If you're using the browser, please let us know which supported browser you're using (Chrome, Firefox, Safari, or Edge).
  • A screen recording of the steps leading up to the issue, with the entire application or browser window visible, if possible.
  • A link to the impacted file, and invite support-share@figma.com with “Can View” access (this won’t impact your billing and will allow us to reproduce the issue and investigate further with Engineering).
  • The video file(s) you're attempting to upload.

Thanks, and we'll keep an eye out for your reply on the ticket so the team can continue investigating 🙏

Koya Kanao
  • Koya Kanao
  • Author
  • New Member
  • July 9, 2026

 I submitted this inquiry through the Help menu under the “?” icon in the bottom-right corner of the Figma desktop app.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 9, 2026

Hi ​@Koya Kanao, thanks for your reply. Could you confirm whether you've received the support ticket (#2005742) in your email inbox?

If you're unable to find it, here's a direct link to your ticket:
https://help.figma.com/hc/requests/2005742

When you have a chance, please reply directly to the ticket with the following information so the team can investigate further:

  • Does this happen in the Figma desktop app, the browser, or both? If you're using the browser, please let us know which supported browser you're using (Chrome, Firefox, Safari, or Edge).
  • A screen recording showing the steps leading up to the issue, with the entire application or browser window visible if possible.
  • A link to the impacted file, and please invite support-share@figma.com with Can View access. This won't affect your billing and will allow the team to reproduce the issue and investigate further.
  • The video file(s) you're attempting to upload.

We'll keep an eye out for your reply on the ticket. Thanks!

Koya Kanao
  • Koya Kanao
  • Author
  • New Member
  • July 9, 2026

I have sent it.

Celyn_L
Figmate
  • Celyn_L
  • Figmate
  • July 9, 2026

Thanks for the update, ​@Koya Kanao. I can confirm that your reply has been received on your support ticket.

I also appreciate you inviting support-share@figma.com to the impacted file with Can View access.

When you have a chance, could you also reply to your support ticket with the URL to the file? That will help the team locate it more easily.

Thanks!

Koya Kanao
  • Koya Kanao
  • Author
  • New Member
  • July 9, 2026

I have sent it.

 

Best regards,

Koya Kanao

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