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Vera13
February 28, 2023
Solved

Windows11 fonts problem

  • February 28, 2023
  • 15 replies
  • 1817 views

i have the exact same problem: with win11 the fonts are not syncing with Figma. after every reboot of the pc i have to reinstall all my fonts i’m using in Figma. then they are recognized again. this happens in the browser AND on the app.
i tried to delete all of the fonts, reinstalling the Figma font service, trying without the font service just in the app… the problem persists. the font itself is not the problem because on windows10 and on mac i can use it without a problem.

    This topic has been closed for replies.
    Best answer by Mathew_Samuel

    Ok, so I seem to have stumbled on a solution for me. For some reason, the “installed by you” tab in the font selector always appears empty. The installed font appears in the “all fonts” tab. It’s odd that it appears in the “all fonts” tab since the installed fonts aren’t system fonts.

    On Windows, it would be better if fonts detected in the C:/Windows/Fonts appeared in the “installed by you folder” since those are local fonts and not Figma/cloud fonts. On Mac, user-installed fonts appear fine in the “installed by you” tab. Don’t know why it doesn’t work the same way on Windows 11.

    15 replies

    Show previous replies
    Mathew_Samuel
    February 13, 2024

    Can you try going to C:/Windows/Fonts and see if you see shortcuts to your activated fonts there from Font Base? I use Font Base too, and it works. The fonts are just located in the “all fonts” tab instead of the “installed by you” tab in Figma.

    Another thing I did was I moved my root font directory that’s in Font Base to C:/FontBase. I used to have it somewhere else, but I read in some threads that the Figma was having a hard time reading long paths.

      Bot_Whipified
      April 7, 2024

      Same issue from windows 11. I don’t know if there’s been a fix but the support won’t respond. Deleting the profile folder even the entire Figma folder won’t fix the issue.

      The new font_cache.json file that it generates, shows only the system fonts and not the shortcut / custom installed ones. So there is a clear issue with Figma and shortcut type installed fonts.

      Sometimes it works sometimes it doesn’t but having such a massive problem which delays a designer’s work and especially when we are on a paid plan is an issue you cannot keep ignoring.

      y_toku
      Figmate
      y_toku
      Community Support
      April 10, 2024

      HI all,

      Thanks for flagging. This issue is still in the investigation. Our product team will need more information, so could you reach out directly to the support team with a copy of your file: https://help.figma.com/hc/en-us/requests/new?

      Please make sure you use the email associated with your Figma account, include links to the file in question, and share access with support-share@figma.com. Don’t worry, inviting us to view your file won’t impact your billing.

      Thanks,
      Toku

      Fredy_Polania
      Fredy_Polania
      July 30, 2024

      This worked for me! Thank you!

        anon54252641
        July 31, 2024

        thanks bro your help helped me

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