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Question

Weird Glitches on Screen Only with Figma - Help?

  • February 22, 2024
  • 2 replies
  • 664 views
O

Hey everyone!

I’ve hit a bit of a snag and could really use some collective brainpower. Every time I dive into Figma (doesn’t matter if it’s the web or desktop app), my screen starts freaking out with these wild lines and noise, then just gives up and crashes. 🤯 It’s like a digital abstract painting I never asked for. This glitchy party is a Figma-exclusive event, doesn’t happen with any other apps.

It happens 5 seconds after I open any Figma file

IMG_1500

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2 replies

O
  • Orest_Bas
  • Author
  • February 22, 2024

Anybody knows what could be the issue?

djv
Figmate
  • djv
  • Community Support
  • February 23, 2024

Hey @Orest_Bas, sorry to hear this is happening!

What OS are you using? Can you please also try the following troubleshooting steps to see if they help at all?

  • Clear your browser/desktop app’s cache
  • Un-install and re-install the desktop app

Here’s how to clear the desktop app cache on a Mac:

  1. Quit the Figma desktop app
  2. Open Terminal.app and enter the following command: rm -rf “$HOME/Library/Application Support/Figma/”{Desktop,DesktopProfile}
  3. Try opening the desktop app again

Here’s how to clear the desktop app cache on Windows:

  1. Close the Figma desktop app
  2. Open the Start menu, and paste in this, followed by enter: %APPDATA%\Figma
  3. In the window that opens, delete the Desktop and DesktopProfile folders if they exist
  4. Launch the desktop app again
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