Hi there! Thanks for reaching out to the community.

Can you clarify what you intend to? Are you trying to subscribe a plan?

We usually see that an address doesn’t validate because it doesn’t exactly match the address’s official spelling or formatting in the national database. I recommend checking the following details:

• The address or city isn’t misspelled


• The zip code matches the address


• The address uses both lines appropriately. For example, if you have an apartment or unit number in the first address line, move it to the second line


• Details like “Road” or “Street” are properly spelled out or abbreviated to “Rd” or “St” - you can Google the address to check which is the appropriate formatting.

If this still doesn’t help, please let me know and I will redirect you to the support team so they can investigate directly with you via email!