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Question

Video audio turned off but still audible in prototype mode

  • June 28, 2024
  • 1 reply
  • 153 views

Video added to the component, has been set for the audio to be off but the audio continues to play during Prototype playback.

1 reply

Gayani_S
Figmate
  • Community Support
  • 1967 replies
  • July 1, 2024

Hey @Steve44, thank you for reaching out!

Can you try clearing out the cache? Also please try to force-quit and open Figma in a new browser window (or force-quit the Figma Desktop app and restart it.)

If this is not solving your issue, are you able provide a direct link to the file so I can take a look directly in the file? Please invite support-share@figma.com with “can edit” permission so we can look into this further? Note that users with @figma.com emails on your team do not count towards your billing.

If you’re unsure on how to invite someone to a file, please follow these steps:

  1. Click the “Share” button at the top-right corner of the Editor
  2. In the next window, type support-share@figma.com into the text box
  3. Select the “can edit” permission option
  4. Click the “Send invite” button

Thanks,
Gayani


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