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Question

Variables don't update on other devices

  • October 9, 2024
  • 1 reply
  • 12 views

Leonardo_Amorim_de_Avelar

I created a more complex variable system where the prototype simulates a card machine. However, on my local machine, all the variables are displayed and updated. When I share the project with other devices or people, some variables are not updated or displayed, which prevents my prototype from working properly.

Could anyone help me with this issue? Could it be related to hardware or caching?

1 reply

Celine_D
Figmate
  • Community Support
  • 3381 replies
  • December 2, 2024

Hi there, welcome to the community! Sorry to hear you’re having trouble displaying your prototype on other devices.

This issue often occurs if users experiencing it are using VPNs or browser extensions. As a first step, ask them to temporarily disable their VPN and refresh the prototype to see if that resolves the issue.

Additionally, it might help to:

  • Check with your IT administrators to ensure that Port 443 is not blocked and that *.figma.com is added to the allowed list on your network or VPN.
  • Clear the browser or desktop app cache if the issue happens there.

If the problem still persists, please contact our support team for further assistance here.

Please include a link to the affected file and shared it with support-share@figma.com as an Editor (so our support team can try to replicate the issue), and please ask one of the affected users to capture and share their console logs with us. This should give us a little more information about what’s causing the issue. Thank you!


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